Any questions, etc., please ask.
--Dave
Well I don't know about anyone else, but I should certainly like to ask a few questions David Knell.
Firstly, why don't you offer any email contact address on precaller for fault reports or queries ?
I have had nothing but problems trying to store units, or make calls, with your service over the years, and EVERY email address I have tried has bounced back as undeliverable !
I am surprised that you are allowed to operate in this unprofessional way by Ofcom !
Secondly, your website says:-
Sign up to get your personal SMS credit number.
But when you try to do that, it tells you that you are already signed up:-
You are already signed up - if are having trouble logging in, please contact support.
A fatuous piece of advice - seeing that you nowhere give a contact number or email address for support !
How are existing members supposed to get their personal SMS topup number David ?
Also, are you aware that new people signing up are NOT getting an email - contrary to what your website says ?
( I have tested this twice now, just to be sure, before reporting this here. )
Thirdly, your smooth way of glossing over the changes - "We had to make a few changes in a bit of a hurry to try to deter abuse of the service, hence the new limit on messages." - ignore the fact that people are out of pocket, seeing that they subscribed for a month's unlimited texts ( I know because I spent £5 on Giffgaff for this purpose ) and are now feeling exceedingly let down, with just 3000 units possible for an outlay of £5. They makes them very expensive units indeed I think, and you should be made to realise that have really let down your customers by launching something as an unlimited service, and not even to give reasonable notice before implementing your changes!
If you get the feeling that I am hostile, you are dead right ! I am disgusted by the way you treat your customers.
Your comments please.