What was their excuse?
They never gave an excuse. Just told me to telephone them whenever I send in a claim. Another expense !
I was wondering whether you had to send original bills. It's good if you don't, you still have evidence if something is disputed.
Their rules / T & Cs have changed recently. They used to be really snotty, and insist on original bills only !
( When that was the case, I made a full photocopy of the original bill - before sending that to e2save. )
Now, with the growing use of online billing and e-bills only, they allow you to download your bill PFD, and to print off the first 2 sheets only to send them.
Their T & Cs specify all the information which must be shown.
So what's in it for the network, if they pay enough to the recruiting agent to bring the contract down to £0.99 per month for the customer?
I can believe that. My customer service experience with Orange was terrible.
Dave
Pass, ask me another !
I guess that most of their customers will go over their allowances, and will end up having higher bills than just their tariff demands. Orange must make something from this. But another thing is that the networks are highly competitive, and try to look better than others by adding more new customers in a period. This leads to some crazy / insane economics being employed !