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Title: Ofcom Urges People Claim Back Money Owing After Switching. Post by: BJ on October 22, 2010, 08:27:20 PM "Customers of telecom firms have been told to reclaim money owed to them when they switch contracts.
The regulator Ofcom says in the past two years about two million people have left at least £10m on their old accounts. Typically the money is for line rental paid in advance, or promotional credits offered at the start of a contract. Ofcom said its advice applied to mobile and landline phone services, broadband connections, and pay TV. The regulator said all companies should automatically refund all money owed, but until now only three had done so. It said only BT, Orange and the Post Office had had a policy of automatically refunding all outstanding money on their customers' accounts. T-Mobile has now agreed to do so and Vodafone is now doing so for its direct debit customers. Meanwhile Virgin Media and Virgin Mobile have agreed to do so from 1 December for sums greater than £1, and O2 will now automatically credit sums of more than £20. But Ofcom said Sky, Talk Talk and Three are still insisting on customers contacting them first. The regulator criticised this stance, saying everyone in the industry should refund customers with all the outstanding credit they were owed, without customers having to ask first. "Consumers were telling us that they found it difficult to claim unused credit from their providers when they left their contracts," said Ofcom's chief executive, Ed Richards. "Taken together, people have been millions of pounds out of pocket as a result. "We hope that automated refund processes, clearer signposting by providers and our new consumer guide should help consumers claim back money that is rightfully theirs," he added." Source http://www.bbc.co.uk/news/business-11605560 Title: Re: Ofcom Urges People Claim Back Money Owing After Switching. Post by: ganjbakhash on October 22, 2010, 09:00:05 PM "Customers of telecom firms have been told to reclaim money owed to them when they switch contracts. The regulator Ofcom says in the past two years about two million people have left at least £10m on their old accounts. Typically the money is for line rental paid in advance, or promotional credits offered at the start of a contract. It is nice gesture that ofcom passed instructions to the telecom firms! But the nature of money that described as : "Typically the money is for line rental paid in advance, or promotional credits offered at the start of a contract" . Say BT took some line rental charges or any one off advance fee at the start and after your contract you are going to switch to any other provider, usually BT adjusts that one off fee or advance line rent in the final bill. do they? If they did not adjust then customer should have awareness to ask them for any possible adjustments in the final bill. Its mean customer forgets or do not have awareness that whats their right, and telecom firm remain silent. :-\ Am I right? Please correct me if I am unable to get this ??? Regards, gb Title: Re: Ofcom Urges People Claim Back Money Owing After Switching. Post by: bigb18b on October 24, 2010, 08:02:54 PM its really nice
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