Good Morning Guys,
At last, I have some good news for O2 users who got the bill for this service...
As I mentioned in earlier post, I was charged 51p per call for calling 07660750048. I was billed £5.62. I am able to fight with O2 and confirmed twice that they are reverting the bill credit in my next bill.
The interesting Story is like this:
I called O2 Helpdesk and told that as per the information at O2 website (as per below link)
http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers The calls to 0766 numbers are free and asked them to confirm and made sure that he says, "Yes, these are in inclusive allowance".
Then I told them that one of my friends borrowed my phone for 5-10mins and called the above numbers without my notice and I got the bill for that. Please revert the bill amount. They kept me on hold for some time and then said "Sorry, the number is free from O2 but the customer is charging O2 for these calls so it is not possible to revert the bill".
I demanded to talk to the supervisor/manager of their team. Again he told the same thing.
Then I told him "Your guy has confirmed me at the start that these are inclusive and free. If I would have trusted him and called these numbers again and if I would have billed then I would have dragged you for reverting the bill for heavy amount. But since this was off mistake from my end and I promise that I will not give my phone to any friend in future.
At last, he was forced to refund the bill since he recognised his guys mistake, he has reverted the bill. Hurry!!!
Hope this will help you guys who are on O2 and try to get the refund. Best of luck...
Note: My future worry is that the service of gaining 6 units per missed calls to 07666 should not come in highlight and they should not charge us. So keep an eye on daily basis for this service bill too.
If this is too long post then moderator can delete this post.