It just so happens that a friend of mine suggested I take a look at Primus Telecom ( run by Planet Talk ) recently.
It is true that it is cheap line rental if you follow the link BJ posted, and the service also allows indirect access providers to be called, but they exclude 0845 and 0870 numbers from free calls, and anyone considering moving their landline to them should carefully consider all the hostile reviews available on the internet.
Examples:-
Absolutely rubbish company. Customer service is appalling, the bills are hard to follow and a rip off. Was sent a bill for £65 more than I owed, they refuse to acknowledge letters or emails and instead cut your phone off for £20. Now my bill was paid 2 days after it was due, I pay by standing order, and they cut my phone off. Cant phone them to sort it. They also ask for payments every 3 weeks, and now I cannot get onto the website to view latest bill. Am now switching back to BT. P ...
I made the mistake to recommend Primus to two of my friends.
Both had big problems, as the switching was not smooth at all. Both left primus.
........ Their customer support is as good as non-existing. That is just plain unacceptable.
Think twice before switching
They broke their contract by suspending account when they advertised unlimited calling. I have not even used 1000 minutes of 5000 minutes they allocated. Bad Bad Bad Service. You should never si...
This company has got to be the worst company in the world next to DHL and UPS. At least the worst that I have ever had experience with. They put me on hold for 40 minutes last fall when I had just mov...
Do not sign up with PRIMUS phone company. They charged me for phone calls to a number that does not even exist. When I asked for an explanation, they did not respond for 3 months, just sent their coll...
These are just a few of the quotes that can be found on most review sites. See
here and
here for instance.
Needless to say, I have resisted the urge to subscribe !