Fone Forum

Hi. Can anyone advice me on what's the best that CPW/O2 are offering on a sim only contract. I have come to an end of my 24 month contract for £5. which gave me  600mins 1000texts. any advice is wellcom ed. Thanks. :)

It is quite a few months since I was in touch with retentions at CPW O2, so I am not really up to date, but my guess is that they will offer to renew your contract on the same or similar terms.       ;)

I was offered a 12 month deal, costing £5 per month, for 600 minutes, 1000 texts, and unlimited landline calls.       ;)

( The only reason why I did not take it was because an e2save deal, offering a new handset, 24 month contract on the Dolphin tariff, for just 99p after redemption, seemed the better option - especially as it qualified me for £46-50 cashback through TCB ! )       :)

From what I have heard, CPW O2 have stopped doing the upgrades, instead they just divert you to direct O2 for whatever they can offer.

I might be wrong on this. So someone with recent talks with CPW retention can confirm otherwise  ;)

Thanks. for your above comments. I phoned CPW requesting to end my contract. They could only offer me 300mins and texts for £10. So I decided to take my PAC. Are there any good offers on at the moment. Thanks again.

Pease, E2save.com are offering a very nice deal on the Nokia 1800 at the moment. The offers are on the Orange Canary and Dolphin £25 24 month contracts which work out at £0.99 a month after redemption. The contracts give you 400 cross net minutes and 'unlimited' texts in the case of the Canary option, or 300 minutes, unlimited texts and 500 MB data with the Dolphin contract. However, before checking out the E2save.com website, register with Topcashback.com (if you haven't already) and use their link to check out the deal. If you decide it is the right deal for you, Topcashback will give you a further £46.46 if you take out the contract through them. HTH.

I'm very interested to know how one would go about getting such a deal. What makes you so special to get such an offer from O2/CPW?

This is a cashback redemption deal, davegr. Obviously these kind of deals incur a risk on the part of the contract holder.

I *AM* very special Dave - in all sorts of ways LOL !        ;D

But seriously, the retention deal that I was offered, would have been offered to anybody who had been with them for years as I had.       ;)

But, as I said above, this was a few months back - maybe even up to a year ago.  I can't remember right now.        :-[

What's the catch? That's basically getting a contract and making a profit.

You gave the wrong quote davegr.   ::)

What Graham actually said was:


There are very obvious risks with any cashback deal, which is why those providing them calculate that only 50%, say, will qualify to receive theirs, factoring in such assumptions into their calculations.  :o

A surprising number can't be bothered to claim theirs.  Many fail to comply with the full terms and conditions (e.g. not paying off their bill in full one month, or failing to send in their claim by the due date), some outfits go bust and can't pay out, and some dishonestly refuse valid claims on some trumped up basis.  ???

e2save is an outfit belonging to the carphonewarehouse, so the dangers of bankruptcy are probably small.  However, many have had trouble with even their cashback claims sometimes.   :'(

I believe it is this to which Graham was referring.  ;)

Actually I made the correct quote, look a couple of posts previous to the one you quoted.

If you can get a contract for £0.99 per month after redemption and also get £46.46 via topcashback, then assuming a 24 month contract length and that you do qualify for the redemption, you will make a profit of £22.70.

24 x £0.99 = £23.76
£46.46 - £23.76 = £22.70

I repeat, what's the catch? :D The risk I suppose...

Dave the quote you gave did not refer to any risk, so your question about where's the catch made little sense.        :'(

mm was correct in giving the quote where Graham DID refer to the risk.       ;)

He was also right in what he said about redemption contracts.  I speak from personal experience when I say that, so far, I have always got my cashback from e2save, *BUT* I once had to go through weeks of disputes with them, and their appeals' procedure, before they acknowledged the authenticity of my claim.  So there are always risks.       ;)

Although your maths is correct, you failed to take into account the costs involved.  On 24 month contracts with e2save, you have to submit 5 claims, all by recorded delivery.  This adds up to nearly £6 ( even if none go astray in the post, which does happen ), so the margin is not as great as you suggest.  However, if you can be bothered with all the hassles, and decide to take the risk, you do end up with a small profit as you say ( but may lose a few hours due to sleepless nights ! )       ;)

Thanks for the clarification mh.

I guess you can avoid too many sleepless nights by claiming a "free" gift, or cheque-back. Not quite so profitable but better for your psychological health? :D

Davegr, I would just add that my experience of redemption deals with Carphone Warehouse group companies has been positive, on the whole. In the past, I have had to chase for some redemption payments on odd occasions, but I would say that with E2save, particularly over the last couple of years, all of my claims have been paid within 3 weeks of being submitted. MH is right to say that you have to factor in recorded delivery postage costs, of course, but all in all, 'so far so good' would sum up my own experience. However, I speak as I find..others may have had very different experiences.

Thanks for the info Graham.

Does anybody know exactly what's in it for E2Save, or anywhere that offers such a deal for Three?

I know our experience do not tally exactly Graham, but I have had them 'forget' to process a claim received, as well as to disallow one that was perfectly valid.        :'(

As for the expenses involved, it is worth mentioning having to make photocopies of relevant statements that need to be forwarded with a claim, as well as the recorded delivery charges.        ;)

I believe that e2save have very many more Orange cashback deals available than ones on the '3' network.  However, I have little doubt that they both work in the same way.  Recruiting agents for the networks, such as the likes of e2save, are given considerable cash incentives to place new contracts with a particular network, providing the contract runs to completion, and these incentives can be topped up when they reach certain figures for numbers of connections to a network in a particular time frame.        ;)

In the case of Orange, their customer service has gone downhill badly over the years, and I believe they they generally loose more customers than they gain.  ( They have a high churn rate in industry jargon. )  It is therefore in their interests to be particularly generous in the incentives they offer to the likes of e2save.       ;)

HTH.

What was their excuse?


I was wondering whether you had to send original bills. It's good if you don't, you still have evidence if something is disputed.


So what's in it for the network, if they pay enough to the recruiting agent to bring the contract down to £0.99 per month for the customer?


I can believe that. My customer service experience with Orange was terrible.

Dave

They never gave an excuse.  Just told me to telephone them whenever I send in a claim.  Another expense !       ???


Their rules / T & Cs have changed recently.  They used to be really snotty, and insist on original bills only !       ???

( When that was the case, I made a full photocopy of the original bill - before sending that to e2save. )        ;)

Now, with the growing use of online billing and e-bills only, they allow you to download your bill PFD, and to print off the first 2 sheets only to send them.
Their T & Cs specify all the information which must be shown.       ;)


Pass, ask me another !        ;D

I guess that most of their customers will go over their allowances, and will end up having higher bills than just their tariff demands.  Orange must make something from this.  But another thing is that the networks are highly competitive, and try to look better than others by adding more new customers in a period.  This leads to some crazy / insane economics being employed !        ;)