Fone Forum

I was just wondering if Predial has ever considered setting up a callback platform that is based on the successful ordinary SMS topup method or the 03 topup? At the moment all of the predial calling services out there, rely on users having a method of making cheap/free calls to an access number in order to make outgoing calls. However, for some people this may not be feasible. I do acknowledge that the Skype access facility is excellent in this case, though I think a callback route would also be a nice addition.

My thinking is that a callback system becomes a good alternative for accessing services for people who are in halls of residence or on work switchboards where outgoing calls are expensive, monitored or restricted. In many cases, such users can receive incoming calls with no problems via a direct* geographic access number. The idea that I am thinking of is for users to build up credits as normal. However, to make calls, users need to trigger a callback, which entails the system calling them back. The trigger can be done by an SMS or by giving a missed call to a designated geographic access number from a linked handset. (The trigger call itself will not be answered, but Mikael may be able to put a voice prompt on this like he does on the SMS status numbers). The calls should then be charged as a sum of the cost to call the number back plus the cost to call the destination. In addition, the service may also be useful for people who want to receive the callback on a mobile phone (obviously at a higher cost to themselves). e.g. This could be useful for people who have no way of making cheap calls from their phones, or who want to make use of reduced price (or free) incoming calls when they are roaming overseas.
 
Is this something that might be considered at some point in the future?


(* obviously a callback would not work for people whose incoming calls go via a secretary or a prompted switchboard)

An excellent idea, Petkow.  :)

Interesting thought petkow. I don't see at the moment any benefits of it for myself, but I'm sure there would be a demand for it. I'm keen on seeing Mikael's reply. It might be a technical (software or/and hardware) challenge for PD.

dlR

I too am curious to see what Mikael's response will be and if this is something he will consider doing in the future.  

Another potential application I can see is for people who have PAYG phones that give them free texts. With these they can accumulate high numbers of units, but if they want to use the same phone to spend their units, then they need to pay their provider a per minute voice rate. Ideally therefore, they link another landline, contract phone or skype username in order to call the access number. If they were to do so by callback, then naturally the units required to callback to their handset will also have to met by themselves, but I presume that especially on weekends, these can actually be brought down quite low. (They will obviously cost what it currently costs to call a UK mobile).

The other huge application for all callback services is where the callback itself points to an international number. If the trigger too can be done from overseas (such as by drop-calling the same UK geographic number) then this system could potentially allow your friends/family overseas to make use of the credits that you have accumulated over here in order to make calls from their own phones.

Also, there is the even bigger application for people on cheap home landline packages that do not have any inclusive bundles for calling other landlines, or more commonly the majority of the ones that only give you free off peak calls. During the week, making calls at peak times is often the only way of calling countries like India that is up to 5.5 hrs ahead. The call to the access number can be quite a lot pricier than a call to India via a cheap provider.

A very good idea but practically to implement it Mikael might tell us whether it is going to be difficult or feasible  :)

Nice idea petkow. waiting to see Mikael's reply on this.

I guess Chalange is Challenge.. But what is PD??

Polish short hand for www.pre-dial.com NS.   ;)

BTW what has happened to your website Mikael?   :-\
It has been unavailable online for a couple of months now I believe!   :o

pre-dial.com should be up and running again now. It went down as I was changing providers, but I did not get things done quickly enough for a seamless transfer.

Anyway, with regard to the idea for call-back services, I have considered this system a few times. However there are a few issues. Whilst many of my services are very popular most users do have tariffs which allow cheap calls to 01/02/03 numbers to gain access to the services. Any call-back feature would not get used that much. Call-back is also more complex to deal with on a switch, so requires more time and expense to setup. Also, the mobile networks in the uk keep changing their termination rates by a huge amount, so the pricing of call-back could vary lots from month to month.

If in time there is enough demand for call-back I shall take a further look into it, but right now, I'm not sure we have enough demand. However if enough people show and interest, I would be happy to re-consider!

I, for one, would definitely be interested in a Call Back system where my folks could call me from India/whereever on my local mobile no. using the units that I have accumulated on the system.  ;)

Mikael  please consider this service looks great
 

It would be a great service if you launch it .I think people will love it..Good idea :D

As Mikael said: "However if enough people show and interest, I would be happy to re-consider!"

So I also vote for this please consider this would be great if it comes into being  :D

Regards,

gb

I would also like to see a call back service introduced as it's features allows for more flexible calling options.

Moonandstar

I have added a poll to this thread to see what the users want.

Good work moonandstar,
Nice to see the first use of poll coming on the forum.

-NS

Good work.. :)..Thanks for adding poll.

It's a bit disappointing to see only 10 voteres taking part in the survey. But nevermind.

Mikael, would you be able to provide an 0800 access number for standard sms top up service? This would be almost ideal for GiffGaff users..

dlR

Polls have never been popular on any forum I have belonged to!  :o

Where have you been delaro?   We already have one! (http://www.foneforum.co.uk/index.php?PHPSESSID=48776c4131bea333c7571f67e8657ed2&topic=1143.msg6038#msg6038)  ;)

Did I miss something there. I'm on Giffgaff and have been using the 0800 number for ages which Mikael has already provided. This is already up and running...

Okay! I'm sorry I missed that. I've only recently started using GG. Does everyone know there's goodybags summer promotion? Has it already been mentioned on the forum or did I miss out that as well??

Let me express my best wishes for your speedy recovery delaro: it will be good when you can rejoin the forum awake!   ;D

The OP on GG Goodybags is here (http://www.foneforum.co.uk/index.php/topic,1372.msg6848.html#msg6848), and the news of their half price offer running currently was given by NewStarter in his reply #9 here (http://www.foneforum.co.uk/index.php/topic,1540.0.html).  ;)