Fone Forum

Hello,

is anybody using precaller service getting credit through sms topup.

I know of 3 members here who are doing just that atinjain05 !       ;)

Thanks ,

Do we know what are the network it supports and how is the service?

The text number to gain credits / units is an 07937 Jersey Telecom number given on their homepage. I believe that this is inclusive from O2 and Orange contracts, and possibly GiffGaff and other O2 MVNOs such as Tesco Mobile, but could not swear on that.

Thanks for the detail,

Looks good service..

been also mentioned on hukd

http://www.hotukdeals.com/freebies/free-international-calls-have-inclusive-texts-1044693

I wouldn't expect a long life of this service...

07937 is also inclusive from some Vodafone contracts. I wouldn't like to say all in case I am wrong but it may be the case.

Forget Three and T-Mobile.

I can confirm they are inclusive from Giff Gaff and Tesco Mobile.

Its working fine with vodafone contracts also.

Anybody using this service may wish to know that they have now halved the units received per text sent from 2 to 1.        ???


And guess what ?         :-\   There is no box or link provided to sign up for your own number !        ::)

Any ideas jagga303, atinjain05, or others using this service ?        :-\

Edit:-  I am guessing that they mean you have to sign up again.  In other words, you can't get a text number with your existing sign in.  eculiar !        >:(

I'm sure in the morning the precaler website stated that "maximum 1000 texts in a month".  That's no longer on the website.

I always thought 2 units was a bit high.

I don't give it much past mid December until it's down to zero!

why do you say that davegr?

Just a hunch based on the way they have promoted the services and having some idea of what is going on behinds the scenes between the carriers.

I have not used this service since 30 Nov as my android phone is being repaired and I used an app to send multiple sms from that phone for this service as I don't have time to send each one individually.
The changes on the website is a bit disappointing now that they have reduced credit to one unit per sms from two.
How can you get your personal number? I've logged in but its not showing anything for sms top ups.

well,it's no more exciting service as now 1 units for 1 sms and 1000 sms per month only!!!!   :(   :'(

How do you know this, where does it say 1000 sms per month?

well this was there for sometime in the afternoon in the precaller website,

I have checked just now,its not allowing more than 1000text now. :(

1000 text per month for each caller id or some other rule?

For each caller id

i am using this from last couple of days. Found quite good but did not as automated system does not tell how many units i do have and how many minutes i can talk till. But yes i do have recieved text message from precaller people that is


Thank you for using PreCaller. Send max 2000 SMS/month - 2 credits each for the first 1000, then 1 credit each after that.

Thanks

Hi all -

We had to make a few changes in a bit of a hurry to try to deter abuse of the service, hence the new limit on messages.  First 1K/month get 2 credits, then 1 credit/msg for the next 1K; max 2K messages/month.  Website's now caught up with them.

Any questions, etc., please ask.

--Dave

Thanks Daveknell,we can see the message now also in the website.

Well I don't know about anyone else, but I should certainly like to ask a few questions David Knell.

Firstly, why don't you offer any email contact address on precaller for fault reports or queries ?        :-\
I have had nothing but problems trying to store units, or make calls, with your service over the years, and EVERY email address I have tried has bounced back as undeliverable !       ???

I am surprised that you are allowed to operate in this unprofessional way by Ofcom !        ???

Secondly, your website says:-
But when you try to do that, it tells you that you are already signed up:-

A fatuous piece of advice - seeing that you nowhere give a contact number or email address for support !        ???

How are existing members supposed to get their personal SMS topup number David ?        :-\

Also, are you aware that new people signing up are NOT getting an email - contrary to what your website says ?        :-\
( I have tested this twice now, just to be sure, before reporting this here. )

Thirdly, your smooth way of glossing over the changes - "We had to make a few changes in a bit of a hurry to try to deter abuse of the service, hence the new limit on messages." - ignore the fact that people are out of pocket, seeing that they subscribed for a month's unlimited texts ( I know because I spent £5 on Giffgaff for this purpose ) and are now feeling exceedingly let down, with just 3000 units possible for an outlay of £5.  They makes them very expensive units indeed I think, and you should be made to realise that have really let down your customers by launching something as an unlimited service, and not even to give reasonable notice before implementing your changes!       ???

If you get the feeling that I am hostile, you are dead right !  I am disgusted by the way you treat your customers.         >:(

Your comments please.

Hi Mobaholic,

Firstly, it's a free service, and there's a limited amount of time I'm able to spend on support.  But thank you for the note about outbound e-mails not working: that's been rectified.

As for the rest - well - if you can find another way of making (for example) 1500 mins of high quality calls to India for the fiver that you've spent with GiffGaff, then I'd suggest you do so.

--Dave

Surely you should have a contact email address for queries / fault reports on your website, no matter what. It is a fundamental requirement.

I am glad that my tirade this morning had one positive result: I can confirm that you can now get a registration email sent out to you.        :)

But it's a poor do that I had to let you know the problem here - simply because you fail to give any contact details at all for your ( mythical ? ) support.        >:(

I note that you have given no reply to my second question: is that because your 'personal SMS topup number' is another of your myths ?        :-\

( For those who fail to see the point of this question, I should point out that newly registered members are actually advised to use the published SMS number, *not* something personalized for their use ! )       ;)

Thirdly, your smug assertion that it is a good deal for those calling India, fails to recognize that many want to call other destinations.  With many of these shown as being charged at ridiculous numbers of units, it is *not* a good deal at all.  It is a far cry from the 800 X 30 units ( sending 400 SMS daily ) that I was expecting when I bought my Gifgaff goodybag with the express intention to send texts to your number throughout the month !       ???

Perhaps you will be so kind as to clarify a point of confusion for me.  Your welcome email says:-   
However, I have many linked 'phones on my main account, but when I tried calling from one of these I heard that I didn't have enough credit to make the call !        :'(

How is this possible, when I have over 3K of units, albeit stored from other linked numbers ?        :-\

Can you use your credits from other linked 'phones or not ?        :-\

Hi Dave

Firstly, thanks for the precaller service (when it's working). Very good quality calls.

Secondly, how come every so often (sometimes every week or two weeks) your system goes down (sometimes for a for a day or two) and users are left no way of using their acquired units? Any chance you can improve the reliability of the service?

I look forward to you kind response.

pharmaa

Hi -

Fair enough on the reliability issues.  We've had some troubles with FreeSWITCH(tm) not playing nicely with OpenVZ - having worked out what was going on, we've made some changes which should improve things.

Mobaholic - I'll send you a PM.

--Dave

Running your switching software on a VPS is probably not the recipe for success.

Please will you kindly tell us how your 'month' is calculated Dave ?        :-\

Do you work on calandar months, or what ?        :-\

Its not adding any units now. I am not sure whether I have reached the limit.

It is still adding units for those who haven't sent the full 2000 SMS djyhkr.       ;)

I therefore presume that you have reached your total.       ;)

I have to disagree with Dave's claim that its a free service. How can it be free when the customer pay for there sms ( even sms are inclusive still it comes out from the total payment of your contract or pay as you go) and the provider share the revenue of those sms. So nothing is free I think.

how do i know how many units i get with this service..please some one tell me

In no particular order:
davegr - we run everything under OpenVZ now; benefits are many, not least that I can move VMs around for hardware maintenance or to balance load easily and without downtime.  We do own the physical boxes as well.  Where's the problem?

mobaholic - a month is a calendar month.

djyhkr - use the website facility to check the credit for your mobile number, and it'll now show you how many SMSes you've sent this month.

--Dave

Hi DaveKnell ,
I tried to register on your website. But when I put my name and email id it says, "You are already signed up - if are having trouble logging in, please contact support." what should we do after that? Gudman

E-mail the support address on the website - it's at the bottom - support@3c.co.uk

--Dave

It is good to learn that there is an email address after all, but before you blame myself, and others, for not spotting that, why is it that we are deliberately misdirected, as it seems, by the welcome email that you send out on registration ?        :-\

The fact that that is laughably headed "My0870 Signup" shows what a shambles your system is, seeing that it has not even been updated since it became precaller.co.uk (http://www.precaller.co.uk/), but do you deliberately mislead customers by false information contained in that email ?       :-\

To write:-


 - when that email address have always bounced back as undeliverable - looks like some tricksters' deliberate attempt at misdirection.        >:(


You said earlier that you had little time for support: is that the reason for the small writing at the bottom of your website, and the misleading information sent out by the welcome email ?        :-\

Mobaholic - As per my PM, you like to fling insults, both in private and public, whilst insisting on your anonymity.  This is - as I said - just simple cowardice.

You're under no obligation to use the things we offer; if you don't like them, then please feel free to take your custom elsewhere.

--Dave

Dave, I have been a user of your service, and when I have had to make calls via Precaller or the precursor, My0870.com, I have to say that I have found the call quality to be at the very least satisfactory, if not very good indeed. Thank you.

Nevertheless, I do believe that some of the criticisms posted here, particularly concerning your website, are valid points which you could take on board and use to improve your service, rather than feeling hard done by. I rather like what Malcolm X says about critics:

"If you have no critics you'll likely have no success."

BTW, sorry if you think I'm being a pain, but why do you have that awful, and I mean truly ghastly whirring noise when one tops up using your 0845 number?? Is it not possible to put something on a loop that is a tad more pleasant to listen to?

Hi Graham,

Thanks for the comments.  Constructive criticism is always welcome.. and, you're right, it's probably time to find something that's not Trent Reznor for the hold music.  Leave it with me..

--Dave

Dave, if you are particularly keen on Trent Reznor, may I perhaps recommend his collaboration with Maynard James Keenan 'Puscifer - Potions'?..far less likely to induce earache. ;)

Hi Dave, I have sent some free text messages today, but my credit has not increased? why is that? Should I be sending them just between 8am - 6pm and also should I only call the 0845 number between these times? I have rang the 0845 this evening, but my credit has not increased, can you please advise.

Regards

Mr Bhupendra Prajapati

The 0845 call credit only applies to peak time hours, ie. Monday to Friday, 8:00am to 6:00pm. I believe that the sms top ups should work 24/7.

Hi ok thanks for that, I have sent some texts, but my credit has not been increased, am I sending them to +447937987200 or 07937987200 to 'PRE' or 'TOP'.
Please advise

Regards

precaller:

send "top" or "pre" to 07937987200. Doesn't matter whether your registered or not.

I didn't register but im still able get credits.

This morning i received txt from precaller saying for Thank you for using precaller.
Send MAx 2000 sms/month, 2 credits each for the first 1000, then 1 credit each after that.

Hope this ll b useful to you guys.

i got benefited lot from this website so i Just decided to do some thing for u guys and provided the above information.

If you check your number in the pre caller website now it clearly says how many sms you have send this month.

Sending 2000 text messages to 0793XXXXX to gain credit per month, is per month according to when i do get generate my bill every month or according to your system when i started sending text messages to this service? Please can anybody update me about it? Many thanks

It is always a good idea to read others' replies in a thread before posting an already answered question TRuE_SpiRiT !       ;)

If my eyes don't deceive me, DaveKnell has already given this information in his reply #36 !        ::)

hi can some one help me...any one link phones with pre caller..i am sending texts with one phone line and trying to call with other phone line which i linked ..but its saying i  dont have any unit when i called ..anyone help me out
thansk
sksksk

sksksk - send me your login to support@3c.co.uk and I'll take a look at it.

--Dave

Hi Friends,

Good Morning.

Are they any more sites like Precaller please??

Regards,

Althi

You may like to take a look at the QX Dial site. However, beware: a lot of the information is out of date eg. the details about 0870/0844 numbers being inclusive with some mobile operators, for instance.

However, there is a service which allows you to collect points from 03 landline minutes, though I don't think it is particularly generous.

www.qxcall.co.uk/index.php?Itemid=60&id=33&option=com_content&task=blogcategory

Dave - just a suggestion if possible.  Can you publish a "Rate List" for this forum (list containing a list of destinations and the number of units per minute that each destination costs). A similar list to the 03 Rate List http://www.foneforum.co.uk/index.php/topic,1433.0.html#

I know you've got the facility "Number checker   To see how much it costs to call a specific number, enter it below:  " on the precaller website but a "Rate List" will allow users to compare and contrast, a lot easier, destination calling costs between various calling services.

 

A very good idea, Pharmaa. I was going to suggest that myself. :)

I don't usually disagree with Graham, but on this occasion I believe he has posted the wrong URL.        :'(

The service comparable to precaller is "QXDial+" ( not "QXcall" ), and the link for it is:-
http://www.qxcall.co.uk/index.php?option=com_content&task=view&id=26&Itemid=113       ;)

I second the request for a rate list.

Apart from information being out of date, I find the qxcall site totally confusing! Am I the only one?

No, you certainly are not, Dave!

MH, I agree the service is called QXDial +. However, the correct direct link that you have posted is, I notice, a qxcall.co.uk url.  :)

Dave  - second  suggestion (i may be pushing it for requests, but don't ask, don't get motto , so let's see if this one is possible)  - again for forum users if you don't want widespread use. Any chance of "itemisation"??

My motivation for this request is that I have family linked to my precaller account.  I ask them to use sparingly as and when they need to call abroad.  Do they listen... no, they don't.

"Itemisation" per linked number would be really helpful in weeding out my ungrateful family members.

If you don't want storage of long "itemisation" records on your system, then "itemisation" for the previous week (then you could delete) would be helpful.
If week not possible, then previous day or two days.

I always wanted this option but never asked, tell me about greedy family members  :P

I see that you have changed your link, even though you have quibbled that my URL still involved QXcall.  However, that is not the only way to reach the same page.

Try: http://www.qxtelecom.co.uk/index.php?option=com_content&task=view&id=26&Itemid=113 (http://www.qxtelecom.co.uk/index.php?option=com_content&task=view&id=26&Itemid=113), which has no reference to QXcall !       ;)

Thanks for improving the hold music on this service. :)

Is it better than mine? :P

Of course not, Dave..

For those that have requested it, you can now download the last month's call records from Precaller.  Logging of calls started this morning, so you won't see anything before today.

--Dave

Excellent Dave,

Thanks

Hello
Is pre caller can also be used in o2?

Yes

Thanks Dave...a very transparent service.

Hi Dave K,

 Thanks for adding the call logging function, seems very useful.

Hi Dave K,

  Is there an expiry for the units earned.

There's currently no expiry for credits earned: provided we carry on offering the service, your credits are good.

I just added an 03 topup as well - call 03300337999 Mon-Fri 8-5.  The rate's a lot lower - one credit per 2 minutes - but it's another route to building credit.

--Dave

Fantastic news. This is one of, if not the best top up services at the moment. Well done Dave keep it up.

Hi,

  Thanks, The New 03 Top-Up Service Is A Good Bonus For Accumulating Credits,
       
(Can't We Have Something Similar Like The SMS, i.e - 1st 1000 Texts = 2 credits + Next 1000 SMS = 1
Credit).

I Mean Something Like: 1 Credit/Min - For The 1st 1000 Mins Called, Therafter 1 Credit/ 2 Mins Called.(For The New 03 Top-Up Service)  :)

                                                   Thanks

Does anybody know whether sms to the top up number is inclusive from orange and talk mobile?

It includes in Orange pay monthly contract.

It would be helpful if you worded your question with greater precision JK.  Are you asking about contract or pay & go options on those 2 networks ?       :-\

On Orange texts to Jersey Telecom numbers are inclusive on contracts, but NOT on pay & go.
( On pay & go you will be charged 20p for each text sent I believe. )       ;)

I have it on good authority from davegr that Talkmobile pay & go do not allow texts inclusively.
They are charged at 10p each, but do NOT come out of your text bundle.        :'(

I have no experience of Talkmobile contracts, but I suspect that they may follow the example of their parent network and allow them inclusively.  Perhaps someone with a Talkmobile contract will kindly confirm or whether this is correct please.       ;)

Many thanks to MH and atinjain05 for information about Orange contract .

Hi Daveknell

is it not possible to add 0800 number with 020 number as access number to call destination ,

would be very useful to use it from landline with linking feature already there

There would be revenue implications in providing an 0800 access number, but it would be very useful for making free calls from Giffgaff SIMs, as well as landlines.  It will be interesting to learn DaveKnell's response, and whether he would need to charge more for such access.       ;)

Dave, I have been using Precaller for a long time now and since some time calling Pakistan has cost 3 units per minute. Calling Pakistan over recent months has become cheaper than before. Would you consider reducing the calling cost to Pakistan to 2 units per minute?
Thanks

Dave - any chance of reviewing the cost for calling UAE mobile?

Hi

Which Android application are you used to send multiple SMS and how to get that?

Hi Dave

Thanks a lot to give an additional option to the members of the forum.
Specially the way and number of units obtained by text and call are very fabulous.
We hope that this service would continue for a long time.

I have a query as well that, Linking is there on your website (not sure it is linking numbers with each other or with online account ???) , I have linked two numbers, but it shows the units separately for each number. Are they linked in sense, that units would be dealt collectively and used by calling either of number (so that I can make units from one mobile and use with other)?

AFAIK your numbers are linked to your account, not to each other per se.  This is done by calling their linking number, and entering your PIN, from each number you wish to link to your account.       ;)

I believe that calls from one number will use up it's own units first of all, but should then deplete the units on other linked numbers.  I do not know in what order that will be done on accounts with multiple linked numbers though.        :'(

Dave feel free to correct me.       ;)

mh, linking mechanism is clearly mentioned on the website, the number to call and linking PIN. And it's done very quickly.


Is it possible or not, that's my question!

Is it possible to have more top up numbers?

Hi All

I am on Vodafone pay monthly sim contract , I have been charged 10p for each text sent on Pre caller no
 Date & time
Type
Number
More details
Description
Cost
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:20      447937987200   1 text      0.100
Fri Dec 02 14:19      447937987200   1 text      0.100
Fri Dec 02 14:19      447937987200   1 text      0.100

But i have not been charged, can be because i am on business plan, checked my usage this morning and got text back is
Balance Enquiry 05 Dec - Last bill 23 Nov - Spend month to date £0.00 ex VAT - Remaining allowances: For your 'Anytime 600 Minutes Price Plan Element' you have 41 mins

I was not charged for the same service when I had old contract.
I recently bought new contract for 12month sim only.
I am going to call them for the charges and will update their reply.

You should ask Vodafone the criteria which decides whether they are inclusive. At the moment it looks like either business plans only or plans above a certain cost per month.

Hi,

That's strange. I've got a monthly contract (not business) that I took out in Dec 2010 and I don;t get charged. I haven't used it in Dec as I was kinda busy. I will send a text and see if they charge me as well. As you can see below, I haven't been charged till 14th Nov 2011. Have they just starting charging you?

Mon 14 Nov 19:31    Text message    447937987200    1 text    0.000    0.000    
Mon 14 Nov 19:31    Text message    447937987200    1 text    0.000    0.000    
Mon 14 Nov 19:46    Text message    447937987200    1 text    0.000    0.000    
Mon 14 Nov 19:46    Text message    447937987200    1 text    0.000    0.000    
Mon 14 Nov 19:46    Text message    447937987200    1 text    0.000    0.000    
Mon 14 Nov 20:01    Text message    447937987200    1 text    0.000    0.000    
Mon 14 Nov 20:01    Text message    447937987200    1 text    0.000    0.000    
Mon 14 Nov 20:01    Text message    447937987200    1 text    0.000    0.000    
Mon 14 Nov 20:16    Text message    447937987200    1 text    0.000    0.000    
Mon 14 Nov 20:16    Text message    447937987200    1 text    0.000    0.000    
Mon 14 Nov 20:16    Text message    447937987200    1 text    0.000    0.000    

Total of 2036 texts                                                                   £0.000    £0.000    

Total of text messaging                                                                            £0.000     

Regards

Hi,
I have charged for the some of the messages sent.
Messages which I sent on 4th Dec is not charged.
I am on sim only £20.50 per month plan.

Hi all -

Sorry not to have replied to various questions for a while.  On ratecards and rates, please watch this space: I've a little bit of work to do to get Precaller using our new infrastructure and that sort of thing then becomes easy.

Calls made to accounts with numbers linked will take credits from the number with the most credit first.  Although they're shown separately on the website, credits on linked numbers are pooled and can be used from any linked number.

And, skyper_dude, please e-mail me - support@3c.co.uk - for more topup numbers.

--Dave

Even 4 or 5 years ago, mainly arising after 07744 and certain other callthrough numbers, there were standing instructions in some call centres that queries from customers about whether certain numbers were inclusive or not were to be noted and be referred on internally.

So be careful. It's fair enough to ask if Jersey mobile numbers are inclusive, but I suspect the two most likely answers will be don't know or no.

Hi,

I have also not charged for text sent on 4th dec,I am on Vodafone sim only 15£ per month 12 month contract plan.


Sun Dec 04 10:59    Text Message    447937987200    1 text       0.000
Sun Dec 04 10:59    Text Message    447937987200    1 text       0.000
Sun Dec 04 10:58    Text Message    447937987200    1 text       0.000
Sun Dec 04 10:58    Text Message    447937987200    1 text       0.000

Regards
AJ

I have used my orange contract and has been charged although my delivery report was switched off.

01/12/2011   18:21   447937987200   Mobile Text Messaging   text   UnLim   00:00:00   £0.000
01/12/2011   18:21   447937987200   Mobile Text Messaging   text   UnLim   00:00:00   £0.000
01/12/2011   18:21   447937987200   Mobile Text Messaging   text   UnLim   00:00:00   £0.000
01/12/2011   18:21   447937987200   Mobile Text Messaging   text   UnLim   00:00:00   £0.000
01/12/2011   18:21   447937987200   Mobile Text Messaging   text   UnLim   00:00:00   £0.000
01/12/2011   18:21   447937987200   Mobile Text Messaging   text   UnLim   00:00:00   £0.000
01/12/2011   18:21      SMS Delivery Receipt   text       00:00:00   £0.008
01/12/2011   18:21      SMS Delivery Receipt   text       00:00:00   £0.008
01/12/2011   18:21      SMS Delivery Receipt   text       00:00:00   £0.008
01/12/2011   18:21      SMS Delivery Receipt   text       00:00:00   £0.008
01/12/2011   18:21      SMS Delivery Receipt   text       00:00:00   £0.008
01/12/2011   18:21      SMS Delivery Receipt   text       00:00:00   £0.008

It looks to me as though you are being charged for the delivery report. Are you certain it's switched off?

korny88 is absolutely right: your online billing clearly shows that you HAVE been charged for delivery reports, not the texts.    :o

I suggest you check all your settings for text messaging.  I once had such a problem myself, using a Nokia handset, and I eventually found that there were 3 separate places where delivery reports could be requested.  2 of these were switched off, but I kept getting delivery reports, until I had found and switched off the third one!   ;)

Hi,

It might be some settings on your phone. Have a look if you're using some sort of "text scheduler" app. I had the same problem and later found out that I had switched off the delivery report in "Stock" messeging, Go sms (android app) but not on the text scheduler app that I was using to send texts automatically to Precaller. SO, have a look.

Cheers.

Hi,
Many thanks for all your reply much appreciated.
JK

Hi JK,

So did you figure out what the problem was?

Cheers!

Emailed support at Precaller, to ask about 0800 Access Numbers, Reply:
 
"0800's coming real soon now - should be ready early next week"  :)

I think this will be the best access service on the web  :)

That's good news!!!

I agree the best service at the moment.

Hi,

You mean access 0800 access numbers to build credit or access numbers to call 0800's?

Regards

AQ

Sorry I meant 0800 access numbers to build credit (instead of 0845) or 01/02/03 access numbers to call 0800's?

Regards

AQ

No - To make calls as far as I believe! Not To Build Credit.
But who Knows Maybe to build Credit aswell, But I doubt it - Either Way we'll Find Out Early Next week!

Build a credit on free phone numbers?

When you do your shopping do you expect the seller to pay YOU after you've just acquired the goods?

Take it easy mate.

Lol. Sometimes Tesco do actually pay you for your shopping as there are so many pricing errors but generally no.

Hi
Please let me know as soon as possible when the 0800 access numbers have come out, I would like to use them.

Await your reply

Regards

Hi all -

First, a bit of bad news - the SMS topup is no more.  We're just texting everyone that's used it to let them know, but I thought I'd pop a note in here as well.  Thanks to all who have used it.

Then, just to confirm - 0800 access will be ready for Monday.  0800 topup is a little further away; I'm expecting to launch that on April 1st..

--Dave

just got text that SMS service is not available any more

Nice  ;D

I was damn close!

It was excellent service,I hope something else would come up soon.

It was indeed excellent service, and many thanks to Dave Knell for providing this for us. Hope he comes up with another service like this.

I have more than 26000 units remaining and yet when I try to place a call I get told that I do not have enough credit.

What's the situation?

It was really a good service. Thanks Dave.

Access number is working again. :)

Still getting told that I don't have enough credits though!

Mine is working fine now,It was a problem in connecting access number.

You have to dial the destination number immediately after connecting the access number otherwise f you wait for few seconds,it says that you don't have enough credit though you have enough!!

Looks like its a system fault as it was there from beginning.calls are  connecting to the destination number now easily.

I'm dialling as quick as humanly possible but still getting the same result!

I have checked with 2 different numbers and its working fine from both number

can't say what's wrong with your mobile number  :(

No idea. It's registered. None of the registered numbers work. Maybe I'll try to remove and re-register.

April Fool's hoax? LOL

It has been really a good service, specially the website providing the information and account details (not available with other services).

Unfortunately, just received the message that the SMS service is no more available.

Any response from the service operators regarding this service and SMS topup option ???.
 

Hello Everyone,

Got the "heart breaking" text around 15:30 hrs yesterday, lol. My credit is still there (thanks God). I can dial the access number with no problem whatsoever. Texts topop service was brilliant. I had an an "sms schedular" app installed on my android phone to top up without keeping my lanline busy for hours by using the 0845 top-up. My voda and talkmobile texts will now go waste again :-( every month. I hope Mikael will come up something else, more or less similar where we can use our texts to top-ups.

Thanks Mikael for providing such a great text top-up service. I hope the 0845 and 03 top-up would continue without any problems, fingers crossed.

AQ

Thanks for a brilliant service Dave, just a shame you had to stop the sms top ups. A request: could you look into the possibility of allowing users to use their credit to send international SMS? I sent an sms to one of my saved numbers 02033281355,pause,[intl number] but was charged the overseas SMS rate by Vodafone. I have over 98000 credits, itching to use them...think i will call it quits once i have reached 1 million credits ;D

How do u managed to make this many credits.

Ooops. Was supposed to thank Dave, not Mikael in my previous comment for this service. Sorry Dave, it was after midnight when i posted my comment :-). And Psychopomp1, how the hell did you manage to make 98000 units? That's a lot man, lol. have you been on Precaller all day long since it started?

Yeah i've been building precaller credit from my landline for a few years now ever since precaller started out as my0870.com. 0870 numbers qualified for revenue sharing in those days, my0870 used to offer 4 units/min for building credit via their 0870 topup numbers but obviously they dropped their 0870 topup number once revenue sharing was dropped from 0870 calls. 

Hi Dave
Do you have any other 08 access numbers to gain more credit? if so what are they and what is the new top up number/s go get more credit?

Regards

No new topup numbers, but, if you've credit, you can now use 08002055010 as an access number - costs an additional credit/minute.

--Dave

Thanks Dave,Any chance of using credits through skype?

Unless of course you're me, who the system insists doesn't have enough credit to make a call. Any ideas about that?

DaveKnell, I have been calling pakistan landline and mobile. For mobiles its costing 3 units per minutes and for landlines 4 units per minute. Why is this? Surely it should be 3 units per minute for both.

Jagga303,

Mobiles & landlines in Pakistan have different termination fees and unlike most other countries, mobiles are cheaper than landlines!

(Other) Dave

Thanks, But on precaller  website if you enter 0092 for check calling cost it shows as 3 units per minute.

Try putting in the rest of the number: I bet there's a difference shown then !       ;)

I have checked the rates of different mobile networks in Pakistan and even landlines from different cities, it just shows 3 units/min and I bet it gets charged 3 units/min as well.

You're right MH it shows 4 units per minute when I enter full number.

Service is not working properly, do have enough units to use but calls are not getting through other end of the world

I'm having the same problem too.  :o Could you look into this a.s.a.p. please Dave? Once you enter the number you wish to call, nothing happens. :(

3 things

First, Precaller seems to be working again.

Second, I have just noticed in their new T&C's " If you do not use the service for a period of three months, then your credits may expire."

Third, DaveKnell I wonder if you have any new top-up methods on the way?

Dave Knell: Can you please confirm the above that units will be lost after three months? If so, by what rate per day please? If confirmed, this will be a most disappointing development :(

If confirmed, it would not only be a most disappointing development as Graham suggests, but a completely confusing state of affairs.        ::)

If an account had, say, 10 numbers linked to it, would all 10 need to make a call every 3 months to avoid loss, or just one of them ?        :-\

At the very least, DaveKnell owes his customers a clarification of his intentions.        ;)

IMO expiring credits are one of the unacceptable faces of capitalism: they are the commercialism of the gutter.        ???

I sincerely hope DaveKnell will think again before going down such despicable avenues.       ;)

I think its not fair in any business to make new terms and conditions in the middle of the business. If they are saying  for the new topup's from now this will be the policy  then that will be more sensible. ( sorry I just modified this) Sorry for giving the wrong impression.

I completely disagree with you JK.  Expiring credits are unfair whatever the point at which they are introduced.  Such companies don't return the credits they have earned to the customer, so why should they benefit from pilfering customer's accounts, on the pretext that they have 'expired'?
Expiry of units is simply theft, dressed up to look as though it is respectable.  It is a sham.  Shame on all who practice it, or make limp excuses for it.

I know many forum members have used this service and also praised it at times, sometimes referring to the slightly lower rates to some destinations. However it does look like an attempt is being made to claw back some extra profit by expiring credits. One policy that I have always implemented for all services that I run, is that credits will not expire. I would rather charge a slightly higher rate, than introduce arbitrary costs, which as mentioned by another poster effectively amount to theft.

I agree with Mikael on this matter. I have not expired the units on my own sms top-up service, even though I haven't even been paid for the majority of them yet and may never be in fact.

I would love to be able to expire them, in order to remove the financial obligation, however I took the risk to set up such a service and it's my own responsibility that I haven't (yet) been paid, not the users.

Respect to you mate.

Daveknell is probably doing his Chrismas shopping or is he really ignoring all these comments? Not a good move Dave. You've upset alot of your subscribers. I hope you'll revert your (not so good decision).

Peace!

AQ

Mikael: you are indeed to be commended for your practice of never having expiring credits on any of your services.  :)

Dave Knell: I think you would be wise to reflect hard on the comments posted here (some of your best customers!) - you will lose us in droves if you decide to go down that route. It is, as Mobileman describes it: "theft dressed up to look respectable."

My personal opinion is that if someone does not use his credits from any linked number for 3 months, then he/she will lose the credits.
So if you have 5 linked numbers to your account, then you will have to use your credits from any one of those linked numbers within the 3 month period at least once so that the units don't get lost.
I maybe wrong but that's the way I understand the terms and conditions.
If that's the case then I think it's not too bad.

I disagree and think it's very bad. You would have to remember to make calls from each of your linked numbers, or lose the credit assigned to those numbers.

I would hope that as long as you use your account at least once every 3 months then all credits will remain intact but even so, that's hardly the best arrangement!

Sorry but I vehemently disagree with you here, Jagga. When one has acquired units, one has generated the income for the provider. Therefore THERE SHOULD BE  NO TIME LIMIT WHATSOEVER! IT IS THEFT IN DISGUISE.

I, for one, will abstain from using Precaller if this 90 day rule is applied, and would urge other Forum members to show their contempt for such deceitful practices.

Come on Dave Knell, we need you to clear things up here please.

Hello Folks!

As far as my knowledge about Precaller is concerned:

I believe the credit will expire if you don't use your account (not every linked number) at all for three months. Because when you build credit from your linked numbers, they all get credited to one account and when you make a call your credit gets deducted from the number which has the highest number of units.

For instance if you have 10 units on line A, 20 units on line B and 30 units on line C, so it doesn't matter which line you use to make a call, first you'll lose credit from line C (30 units), then line B (20 units) and then line (A).

I'm 99% sure that you'll need to use your account (not all linked numbers) at least once in three months in order not to lose your credit but after all Daveknell runs this service so Dave, shed some light on it please.

Peace!

AQ

DaveKnell, I commend you regarding the enhancements you've made to Precaller, noticeably the improvements in reliability, the call log feature and responding to emails.  I hope that the service continues to improve so both you and the users are in a win, win situation.

However, the new terms and conditions seem very unfair.

If I've earned Precaller units, then I should be allowed to use them according to my needs.  Whether I use them after 4 months or 6 months or a year, should make no difference to you.

Who I call with MY earned Precaller units should also make no difference to you, as long as the Precaller system allows such calls to be placed.

I look forward to your kind response regarding these matters.

PS - If you do a "La Senza" on us, then we are stuffed.    :(

Another part of the T&C's that I have a problem with is where it mentions " its use to call revenue-share numbers". Technically that rules out calling 0845, 0844 and 0871 numbers whereas I believe it's intended to cover international premium rate services. In any case I agree with pharmaa's comment above that if the service allows a call to be placed, then what is the problem?

Also I notice "The number of credits required to make a call is determined from a number of factors, and the rate applied to any particular call is not guaranteed.". This seems to say that on any call placed via the service, though there is a published rate which can be found via the number checker, you are not guaranteed to be charged this rate and in fact could be charged significantly more or less.

Could you please clarify DaveKnell?

After all having these discussions it is sad that DaveK is not showing any response to it. I hope he will soon come with some good explanations or changes with current T&C.

Guys -

This is a storm in a tea-cup, and it's interesting to read speculation as to the mechanics and motives for the Ts+Cs.

Here's what's happened.  Someone sent a bucket of texts in October; I called him and asked him to stop, as this was exactly the sort of behaviour which would get the SMS topup route shut down.  He complied, but he then did the same (and more) in November.  So we withheld a bunch of his credits pending payment for the SMSes, and are now getting threatened with legal action as a result.  Note that, at this point, he has lost nothing: he's not used the credits still on his account: indeed, last time I checked, he'd not used the service at all for a good couple of months.

So I've drafted some very basic terms to give us the explicit ability to deal with this sort of thing in future.  I'd have much rather not had to, but it's a case of one bad apple. 

On to some specifics.

davegr: no doubt you have a problem with the bar on service being used to call international revenue-share numbers, as that's what you used it for.  UK 084s and 087s are already (and have always been) blocked.  And rates do change; I'm not about to start publishing rate change notifications on 7 days' notice.

pharmaa: I hope the explanation above helps.  Please be aware that, as of today, no-one has had a single credit expired.

Graham: you say "if this rule is applied" - as above, it hasn't been.

Mikael: you should ask your accountant about the implications of credits which never expire..

That's probably enough for now - Merry Christmas all, and thanks for your custom in 2011; let's hope we can happily continue into 2012.

--Dave

It's a shame you didn't read through the relevant threads regarding Mikael's old sms top-up service and my own more recent service, you would have realised that without putting some rather conservative limits on the service (my own service had a limit of 100 text messages per day from each CLI) then you were going to have trouble like this. You would have also known that the networks are rather annoyed at such services and withhold payment for months!


I'd rather you didn't reveal to everybody where I was calling with your service but anyway regarding rate changes, obviously rates do change but your T&C's do present the possibility of getting a nasty surprise. Perhaps you could reword them.

Merry Christmas

davegr

DaveKnell - bean counters often have an issue with things like credits that don't expire. However both I and the networks I operate services with have worked out a way to account for such things which keeps everyone happy.

You should consider yourself lucky that I have been generous enough to allow you to effectively use this forum to promote your own services by going beyond just answering questions, without any invitation to do so. I cover all the hosting costs of it and Mobaholic and others are generous enough to actively manage it.

The only reason I have allowed this to happen is because when I set this forum up, I wanted it to be uncensored, and allow members discuss any service they wished. This desire remains to this day, but I don't need you coming on here implying how I should or should not run my services. I have been doing it a long time and have seen plenty of services come and go.

Have a good Christmas.

Dave Knell: Thanks for your post and explanations. I am glad to learn that you have not applied this 90 day rule yet, and appreciate some of those difficulties you mentioned.

I do, however, think you should heed Mikael's last post. This Forum was set up by him, and the fact that he allows you to post openly here about your own rival service says rather a lot about his generosity of spirit.

Happy New Year to all members of this Forum.

Well, pretty much all I'm doing here is answering questions and responding to suggestions and comments made by forum members, which increases the value of this forum to its members, and hence its owners.

However, if I'm going to cause Mikael offence by responding to his accusations that changes which we've made "effectively amount to theft" (which is not an inoffensive comment in itself), then it's probably time to bow out.

--Dave

Edited by Mikael. There is no requirement to direct debate to another forum, when discussion has taken place here, and questions may get a bit tricky. Customers of the precaller service will already know where to contact Dave and/or his organisation if needed. The contact email I believe has already been posted here before anyway.

Dave Knell,

I think you have to take into consideration that when you wrote the T&C's it may have been well intentioned and you obviously have your reasons, however users are not aware of the reasons nor intentions so we have no other choice but to consider the worst. It especially doesn't help when other services do have such T&C's which are enforced and so we expect the same from you too.

Dave

Dave,

I'm not easily offended, but it seems you probably are! Updating terms and conditions to state that credits may expire after 90 days, certainly implies that you plan to expire credits, otherwise, why bother? This is especially true when you imply to me that if I had enough intelligence to speak to an accountant, I would do the same.

I don't see anything offensive about stating that expiring credits amount to theft. This is simply a more direct explanation. If a bank expired bank balances after 90 days it would be deemed as theft by most rational people. Skype lost a court case recently after customers held them to account for expiring credit vouchers too.

I had no problem with you answering questions posted by members here, but I can see no good reason to begin taking pot shots at others. Justifying your reasons for changes to customers and stating why you consider expiring credit not to be the serious issue that others feel it is, was all that you needed to do.

As with this particular thread, I haven't involved with much of the discussion. I do not presume that Mikael or any other member wish you to leave the forum and setup one for your own. Please don't get offended. Good things come up with debate only.

One can easily guess you have used this forum to promote your business and deserting this way when suggestions were pouring in doesn't reflect a statesman attitude.

I have asked Mikael so many time with in the last one year when rival services have propped up why can't you bring the old services when others are doing so. He never objected to them but indirectly allowed others to grow.

I hope this won't blow into a bigger proportion and ends with an amicably settled well thought written Terms and Conditions for Precaller.

Wish you good luck Daveknell :)

I had over 40000 units and this morning my balance is 0. I have been using this service regularly and now my units have disappeared.
Anyone else?

My number is still showing all the units.mail support id.

Mine are showing too, all units. Send an email to DaveKnell I would suggest.

Fellas, there's a dedicated forum to precaller now:
http://forum.3c.co.uk/index.php

However, i hope daveknell still posts here from time to time :)

Even my number is still showing all the units and I am able to call India too.

I had all my units today but on my last dialled number today all my (40000+) units expired with that call.
Have emailed Dave but no reply yet.

What does it show as the call cost if you download CDR's?

It showed the cost of my full balance.

Anyway thanks everyone, good old Dave sorted it out for me and credited my account with my full balance.

A 40,000 units call....where were you calling? Mars?    ;D

The T&C's do state "...  the rate applied to any particular call is not guaranteed." after all ;-)

Lol.  ;D

Hi,

The service is in active now :( can't call the number and can't browse the website. Anybody faced the same problem.

Ruz

Ruz, you should check it again.

I just checked the website, it's working with units and everything.
And dialled the number, everything is fine!

hi there Just to let you know that when calling 02033 access no. the call is disconnecting after 3-4 minutes its been happening since last couple of days. Can you please check this as it is annoying to redial every 3-4 mins.

thanks.

no such problem here mate :)

Hi,

I am also facing the sam problem any updates..

regards,
Ruz.

Anyone using precaller now a days..i am having trouble ..the line stays connected only for 3 to 4 minutes...any updates please

I just tried. The sound quality was horrible but the called did last for about 10 minutes. I have faced this problem as well but it was fine today. Maybe its the time for DaveKnell to upgrade his system as the sound quality is usually not as great as it should be.

Have you contacted them via email or checked there forum.

Im also experiencing sound problems, recently >:(

even my calls are getting dropped after 2 or 3 minutes.anyone ther to help..
please help

Daveknell:- please help, this problem is there from last few weeks, calls r disconnecting on 2-3 min

cant call uk mobiles from this service please help.

thanks.

This is not the place to report problems or ask for support with precaller. You can check their own forums for that.

Don't bother mate as with Precaller, via forum or email, I have been waiting for reply for over one month with no success.
So if you try, good luck, because you will need it.

Perhaps Dave Knell just doesn't want to help users from this forum ;)

Don't bother mate as with Precaller, via forum or email, I have been waiting for reply for over one month with no success.
So if you try, good luck, because you will need it.

Fair comment.

Precaller has been down for the last week or so, hope its not down for good otherwise have lost 115k credits LOL.

Seems ok to me.

Seems to be working with me, too.

Trying to use the precaller service, but the 0203 access number is not connecting, number not recognised.
Does anybody know of any other landline access number for this service?

Thanks

Hi,

i have also tried topping up with '03' number today morning. i'm getting msg as number not recognised,'you have dialed an incorrect number'. Any updated on this service.

Thanks.

Had the same issue yesterday, thought it was a temporary glitch.. but still can't connect!

Hopefully should be sorted on Wedndesday, so Dave says.

Tried to go on to PreCaller web site thats not working since monday.
Same again today.

Daveknell!

I think, you mentioned somewhere that the Precaller website would be working again from Wednesday/Thursday. In the hope that this service would be continued.
Would there be any changes in number range, procedure, etc?
Will it effect the gained units?

The service proved to be good for different destinations and comparatively economical with the best feature of Website updates.

An update for this service would be highly appreciated.

Regards

Yes, Dave, please keep us posted as to what is happening to Precaller. TIA.

Any update on the service Dave?

Also, is there a possibility to add UK mobiles and 0871/0872 numbers to the service as well?

AQ

Hi all -
Still restoring the backup (joy of remote backups = data's safe, but it takes longer to restore than an on-site one); the service will be as it was.  I'll add back the ability to call UK mobiles once it's up.
--Dave

Will it be up and running today Dave?

One idea I would suggest is that once a call is placed to the Precaller access number, by pressing the hash key, the current balance is read out and also by pressing the star key, you can make a follow on call rather than hanging up and calling again.

Thanks for the update. Is there any chance to add 0871/0872 numbers as well, if possible. They will surely be expensive in terms of units but I'm sure majority of our members will appreciate this addition.

How about just allowing every destination BT will route?

Thanks for the update Dave.

Precaller up and running again. Thanks Dave Knell.
Please take the suggestions on board and reply to my pm.

Thanks

Inded it is,  :) .. but I am still unable to call UK mobiles which I believe is being restored? :(

You're right. Even though website states it costs 4 units per minutes to call UK mobiles, message says "you do not have enough credit to make this call".
Maybe it's a temporary glitch, Dave will sort it out.

No, it's entirely intentional, and the result of someone using it to call pager numbers last year.. ring any bells?

What's wrong with calling pagers? And if you don't want people calling them, why not just bar 076?

The last time I tried to use precaller I was hardly able to call anything I wanted to, even Greek mobile numbers I seem to recall. So I gave up.

Sorry, but why did you post this when you had no intention of doing so???

..and..

That's BT's route to Greek mobiles for you.. and, yes, I am serious.  Make your mind up as to what you want  ;)

--Dave

You misunderstand.  I explained why they are currently blocked; I'll unblock the major networks when I get a bit of time.

--Dave

Ok, thanks.

Dave, are you not able to allow calls to 076 numbers at a higher unit per minute cost, rather than just barring them altogether?

BT weren't the ones telling me I have insufficient credit were they? ;)

It rang so many bells I fell over. ;D

precaller have only one number to build up unites. is there any way we can use one number in conference like we do with  03 Topup Calling Service?

They have 2 numbers to build up units  ;)
Check their website here (http://www.precaller.co.uk/)

sorry i am talking about  033 00xxxxxx because 0845xxx not included in my mobile package:?

2nd topup number ends with 97  ;).

Any idea how long it will be before you can restore UK mobiles as a destination on Precaller, please, Dave?

thanks ((i_luv_free_calls)) is there any third number?

Not imminent - have personal tax, corporation tax and VAT returns to do this week :-(

--Dave

Thanks for the update..Hope you'll manage to get round to it once you get those nasties out of the way.  :)

Hi Daveknell

Is it possible to allow longer calls (like callcashback) upto 239 minutes on Precaller service?
and
Can you please add the password change function (again like Callcashback) on the precaller website, everytime I had to login, have to go to my mail account to copy the password.

Regards

I second that.

Hi Daveknell

Is it possible to implement suggestions for Precaller as well ???

Regards

i agree with him but is there any use to log in ? and what is this CDRs in the account it never worked for me when i log in and click on CDRs it allways comes empty page i think should come with all the calls details made through precaller can some one explain pls?

Yes CDRs works well and shows all your calls upto 30days I think. You have to login to do this.

i tried so many times open the file in ms excel  but it does not show me any thing only this nothing under 

Time   CLI   Dialled   Duration   Charge


can some one explain please what program to use for CDRs file?

Try using Open Office to open the file.  It is open source software so free to download. Google it.

tried Open Office, excel csv file opener and online csv file opener no luck

Have you made any calls recently??

dlR

I can confirm just now, CDRs are up to date and working. Even if you have smartphone, you can view your CDRs (just did myself).

Delaro is right, did you make any calls from the account (using Linked Numbers)?
or
do you have numbers linked to your account?
does the number you are making calls appear in the linked number list?

Linking is also useful as you can make units from one number and use from another, as I am using my T-Mobile number to make the units all day and use from my Three Number.

my bt number is holding the account with precaller and i linked my mobile with the precaller. i can see my mob linked with precaller but when i make unites with mobile they can be used from the same mob and unites made with bt number can only be used with that number. to me i should be able to use unites with mobile linked / unites made by bt phone. mentioned this to dave but no luck.
and just yes i make unites and use unites every other day. just now i downloaded my CDRs but still the same nothing in there .
emailed this to dave days ago but no respounce.
sorry to say service from precaller is not outstanding.

Twister32 - correct me if I'm wrong.  You have your BT number and your mobile number linked to the email address (the email address you have used to register with precaller).  When you use either your landline or mobile, units will be first spent on the number that is holding the most units.  So, let's say your BT has 100 units and your mobile has 50 units.  Whichever one of the linked numbers you use, your BT units will be used first.  That's how the system is supposed to work.  Is that your experience?

hi dave
i try to topup precaller yesterday for 6 hours and i didnt get any minutes in my account is there any problem..please look it ..if u want my number i will PM you
thanks
sksksk

As far as I know, the service was down yesterday so I'm not sure how you managed to get through for 6 hours. But maybe I'm wrong and Dave will advise you what to do.

Dave Knell, currently there is an 03 and 0845 top up number to gain units on Precaller.
Can you possibly add 07 and 0843/0844 numbers to gain more units per minute than 0845 top up number?
Also how about a top up number available 24/7?

Regards

Jagga303

can any body give me the full web address please

First result in google search..

dlR

Dave, just wondering if you can re-enable calls UK mobiles shortly?

Dave Knell

Please could you allow the following numbers to be called using Precaller credits:

0844/0843/0871/0872.

Thanks

Hi dave is it possible to allow topup on weekends as well as week days.

Thanks

The service is down again and also not able to access the website.
Does anyone know whats going on.

Can someone confirm if this service works for weekends please

For building credit ---> weekdays - see the website.
The access number ---> 24/7.

Dave Knell

Precaller service has been very bad past few days when calling Pakistan. (tried different numbers in Pakistan and same issues)

Most of the times calls don't connect, and when they do connect the call drops after approx 8 minutes each time.

Please sort these issues out.

Thanks

Jagga303

Same here every time you try the call doesn't connect but charged 3 units.
 
Please look in to this as I have lost few units over the last few weeks.

Dave Knell

Just placed another call, and got disconnected again after 3 mins.

Please try and sort it out mate.

Thanks

Jagga303

Hi Dave,
                  im also having calls disconnecting  problems - please sort them out.
                   Thanks

Tried again this morning call to Pakistan lasted only 3 mins as past few days.

Come on Dave sort it out mate.

Yeah calls are only connecting for 3minutes.

Please check it out.

It seems like Dave Knell is aware of the issues with Precaller as he does visit this forum often, so he must see our posts. But it's a shame that these issues have been going on for some time now and even though Dave said he has changed the routing , the problem is still ongoing.

Precaller was once the best provider for international calls and it still can be once these problems are solved.

Jagga303

Dave Knell a repeated request.

Please could you allow the following numbers to be called using Precaller credits:

0844/0843/0871/0872.

Thanks

This morning Precaller is working as normal, no calls getting disconnected.
Whatever you have done Dave Knell has done the trick.

If you can answer my request above then that would be great.

Many thanks

jagga303

Thanks Dave For Sorting Out Precaller Connection Probs  :)
Also Im With Jagga303, a request if you can:

Please could you allow the following numbers to be called using Precaller credits:

0844/0843/0871/0872.
Thanks

This has been requested numerous times but unfortunately Dave's reply has always been "It's not possible" but that was a while ago. So hopefully Dave would give it a thought and enable calls to 08 numbers.

Hi all -

I've just fixed (I hope) a problem with Precaller which meant that some callers couldn't dial numbers - the DTMF was being presented to the IVR in a way different to that which was expected, and so it didn't hear the digits.

The 3 minute call cut-off thing should have been fixed a couple of days ago.

084/087 - not going to happen, I'm afraid - the mix of numbers and rates is a nightmare to keep up with.  UK mobiles - I will fix that, just not today.

--Dave

Dave knell.
In precaller terms and conditions it clearly states that calls are not allowed to revenue share numbers.
Just wanted to know if you can change that to allow calls to them?

Would that be a possibility?

Thanks

Jagga303

We know the rates are different but as far as I know there's a max charge which the suppliers can charge on 0843, 0844, 0871, and 0872 numbers. I guess it would be possible to set your charging of units in a way that you don't lose out and charge the maximum. For example, as far as I know the maximum someone can charge for 0843/0844 number is 5ppm so you can set the charging of your units in a way that it covers 5ppm (plus your share obviously ;)). So if someone calls an 0843 number which costs 2ppm then you're on the roll  :) and if someone calls an 0843 numbers which costs 5ppm then you get your minimum share. It would be a win win situation.

Anyone else having problems using this service today???
Call are getting disconected ???  :(

Not even connecting for me today, when I dial destination number, call then just drops.

I managed to make 2 calls in the morning and both lasted 3 minutes each . After that I had the same problem as yours.

It reminds me of the days back in Pakistan when you would book a call to phone the UK via the operator and after 3 mins call would just disconnect. ;D

You had more luck than me, then...I tried to make calls to both a Spanish landline and to an Irish mobile, and none of my calls connected at all. :(

That's not quite right - the maximum charge for 0871 (for example) is 10 pence/call + 10 pence/min.  Precaller's billing doesn't deal with per-call charges as it stands, so there's a large potential hole for us there.

Any feedback on service quality - changed outbound routing and call durations shot up, so I guess something moved in the right direction.

--Dave

My example was for 0843/0844 numbers :). I guess we'll just have to keep quite with regards to allowing the 08 on Precaller.

As far as the call quality is concerned, so it was "excellent" yesterday when I used Precaller. I spoke to my mum who's on a holiday 5000 miles away and she said "it sounds like I was standing next to her" :D, well done.

Hi Dave,

Any updates on adding uk mobile numbers on this service.

Cheers.

Hi to all,
I use to be able to link another phone on my account - so I could use the credits I had accumalated on my original phone to make calls from the linked phone, which had no credits at all.
I have recently tried to do this again, but it dosent work anymore, automated response is you have no credits - is there any way around this??  :(
Thanks  :)

Unlink the number and then relink it by dialing the linking number and your pin. If it still doesn't work PM DaveKnell and he'll look into it, hopefully.

I must say that he takes his time with any queries regarding Precaller issues, don't know why.

Thanks Will Try  ;)

Because there's not much money for him in Precaller as there is for him in Callcashback. ;)

I know but I didn't want to say that incase he gets upset ;)

I've just joined this service, but I can't see a way to change password on the web site?

Its not possible to change your password on this service. I can be done (possible with a couple of clicks) but as we all know DaveKnell's 99% attention goes to callcashback so don't hold your breath ;)

Service not working properly, can make the call but voice is not going through tried different times/days.

Daveknell please have a look!

DaveK

Would it be possible to add a 07 top up number similar to the 07 number on your other service?

Regards

Jagga303

It's a pity this service is not getting DaveK's full attention. Call quality to France which I've called in last few days a few times is brilliant.

How's this service for Pakistan? Mikaels service is becoming unusable so I've stopped topping up on that.

Were you referring to the voice quality on Mikael's 03 topup service, or his SMS one?

The SMS one. There's quite a few comments about the quality over on the relevant thread on these forums

Hopeless bug report, I'm afraid - without knowing where you're calling, I just make a test call to myself which works fine.


Not at the moment.

--Dave

Now that you've finally opened this thread to read the comments, would you please tell if my quries that I sent via email a couple of weeks ago are moving up the order?  ;)

Hi Dave,

Please add uk mobile calls from this service as its advertised on the website.

Thanks.

I've updated the website.  I've explained before why UK mobiles aren't available; I'll leave you to work out which forum member(s) are responsible.

I've looked at them again.  Being realistic, I'm sorry, but they're not going to happen.

--Dave

Sorry Dave I must of missed that but anyhow thanks for quick response. There's alway one that ruins it for all.
It's a tough world we live in.

I tried a call to Pakistan mobile, and quality is terrible :(

Hi Dave,
            Precaller is having some serious problems recently - calls are getting connected,
but the other side can't hear you - I keep yelling still no joy  :D
Could you please take a look at this when you get time. :)
Regards.

Niceguy15

My experience is the complete opposite.  Crystal clear sound as if the called party is in the UK and not abroad.  I can't remember when I last had issues with this service.

One of the best service is Precaller, have no issues with sound quality to Pakistan.

maybe it was a bad day. I will try again

DaveK

Can you please allow 0844/0843 numbers to be dialled from Precaller credit?

It would be a great addition for everyone.

Thanks

Jagga303

+1

In your dreams...

I'll repeat....In your dreams ;)

LOL

as others said, in your dreams :) LOL

I really like Precaller. Its a shame it doesnt have DaveKnell's attention much these days :(

I said earlier in this thread call quality to Pakistan is rubbish - I think I dialled on a bad day, because i called again yesterday and quality was excellent.

+1 :-)


We do try to use decent carriers - current favourite is BT.  Not the cheapest, but quality's good.

Precaller's pretty much finished - it is, it works, folk get some poor quality calls but I'm pretty sure that's not down to us; it's somewhere down the chain.  So it doesn't really need much attention..

--Dave

end of the precaller ? that would be unfortunate. this is really a very good service from DaveK.

It's not 'finished' as how you've interpreted David's comment.  I think David is implying that precaller - the website; the way precaller works - is 'finished' and he won't be modifying the website or adding new features.  Which, to be honest, is a fair comment as precaller does what it says on the tin.

+1, although it would be nice to have a password change facility !

+1

+1

These +1's doesn't mean anything to DaveKnell ;)

Depends what the +1s are for.  Sometimes +1s aren't needed and suggestions are implemented.

In the grand scheme of things, the priorities are being taken care of and users are looking forward to the possibilities.

Thanks for clarifying, my mistake in interpreting it. I hope the service stays for a long time.

Can't login to Precaller site?  ???

That's because it's down  ;D

I'm sure daveknell will look at it when he gets the chance

Hi Dave,
           The service has stopped working - can you please have a look into it.
Thanks

DaveK

When you get a chance free from your Yacht,  ;D Please take a look at Precaller.

Website is no longer working, access number is not being recognised, so we cannot use our credits.

Thanks

Jagga303

Thanks for sorting these issues out Davek, much appreciated.

Precaller back to normal now.

You can get back on your Yacht now.  :)

Jagga303

I've been having problems with Precaller for a couple of weeks now. Calls don't connect. I think there was a glitch somewhere in the system which has rectified by itself. I can't see Dave doing that especially on a Friday evening ;-). He must be somewhere downing his Holy Grail ;D

Earlier today the 0203 access number was completely dead and not being recognised. In the last hour it has come back to life. So me think DaveK must have done something to sort it out.

All back to normal now.

Jagga303

Hi,
         Calls are not connecting  ???
         Is it just me or everyone?
     Thanks

Me too

Me too

glad to see its not just me. I thought it was the rubbish Vodafone network at first :(

I really like Precaller. I just wish DK would give it some attention every now and then .

Hi dave whats going to precaller when I calling yo pakistan cutting like 9  units per minute please look a this problem was before cutting 3 unite to pak thanks

Something definitely wrong...
Getting charged 9 units per min to all destinations  ???
I am sure Dave will have a look at this problem  :)

Looks like the rate has been increased from 3 units/min to 9 units/min to call Pakistan without giving any notification to the members using the service. I've just checked the rates to Pakistan on Precaller's website and it shows 9 units/min. It also looks like the rate has been increased after 1st of Jan 2014. I was charged 3 units/min for a call to Pakistan on 1st Jan 2014 but on the 9th of January I was charged 9 units/min.

Maybe it's just a system error otherwise it's just a very unfair increase to such an extent without any warning whatsoever.

I think the reason there is no warning is because it's not intentional. There is no rationality for charging 9 units/min to all destinations, though it could work out favourable in some cases I guess.

Oh, I never realised it's charging 9 units to all destinations. Definitely it can't be intentional.

Hi dave to day call not connecting   even not connecting 033 or 0203  please have look please thanks

sorry to update i had no issue to use this service till 3pm

Till 11 am was working today but afther not

Hi dave   good morning to all   dave please today again very hard to connect 033 number on precaller have look please thanks

Definitely not in my favour to call Pakistan, currently Precaller showing it costs ONLY 10001 units per minute. ;D ;D ;D ;D :D :D :D :D

Hi what going with precaller system dave I was dailing 033  4time before and now just can dail 2 time and two getting disconnecting

Oh dear...looks like TalkTalk have blocked Precaller's 0845 611 8700 number used to build credit from a landline. Anyone got any alternative 0845 numbers? Sent an email to Dave @ 3c but no reply so far :(

Dave,

Please let us know whether there is or isn't any alternative 0845 number to topup as the one on your website has been blocked by Talktalk.

Also, has the rate really been increased from 3 units/min to 13 units/min to call Pakistan or is it just a mistake?

AQ

Orange and ee barred o33 number today

oh crap. I really like precaller too :(

Hi DaveKnell,

Are there any new numbers to top up as the current nos are blocked?

Thanks

not blocked from Voda as far as I can see.
But yes it would be good to get more numbers.

Great news! Dave has posted new 0845/03xx numbers on the precaller website: 0845 498 9810 works from a TalkTalk landline :)

That's fine for Talk Talk users, but no help at all for T-Mobile customers!   :'(  ::)  ???

The new 03300335800 number "is not being connected from this network."   :'( :'( :'(

Hi Dave,
Thanks for the new numbers,  :)
The new 03 number gets connected form o2, but calls keep dropping,
Also any chance of reducing rates back to 3/4 units per min for calls to Pakistan.  :)

Regards - niceguy15

normally call pakistan but if it is 13 units/min then is no use must be a system error? please sort this out dave

Hi dave

Im on EE and the 0330 numbers have been blocked it would be great full if we can get another number to make credit on 

Hi dave  mike and all members any new service for topup  on ee or numbers ? Please ee blocked all the services  thanks

The 0203 access number doesn't seem to be working from Talktalk landline for me. It's working fine from my o2 line though. Dave, please have a look.

Also, could you please confirm whether the rate for Pakistan would remain at 13 units per minute or is just an error which hasn't been rectified yet?

AQ

If Pakistan remains at 13 units per minute then Precaller will soon lose a lot of users as 13 units per minute is a rip off!

Jagga303

Exactly. I know prices are going up everywhere but Precaller was the only service which didn't put up the rates when rates to call Pakistan went from an avg of 1ppm to 8ppm. But now for no apparent reason Precaller has decided to increase the rates by almost 400%. I hope it's just a human/technical error otherwise I, for one will be done with Precaller after I have used all my units.

yes you right i stopped using the precaller already

Vodafone  blocked (barred) 033 and 0208 numbers

Sorry that one day wasnt working on vodafone now is working nicely I was wrong sorry  thanks makael and dave you guys so working hard and good hope you will make new services for topup for international call  but I love your services   thanks

Hi,

Any updates on this service?

Regards,
Ruz

To Dave Knell
Calling Pakistan has jumped from 3 units per minute to 13 units per minute.
Please reduce this back to 3 units as 13 is just outrageous.
I have lost thousands of units without realising the increase to 13 units per minute.
I know its a shot in the dark, but it would be greatly appreciated if you can credit back some thousands of those units.
Thanks

Jagga303

Dream on mate getting a credit ;).

It has been like this for quite a while now. I'm surprised you were not aware of this. It seems like the price hike has been done intentionally as previous requests to "look into it" have fallen on deaf ears unfortunately.

The background to this is that calling Pakistan became a lot more expensive - essentially, they
started taking stiff action against people who were terminating traffic in the country illegally,
through SIM gateways, leaky PABXes or other means.  This forced much more traffic to go via the
official international gateway, and that's expensive.

We are now in the process of contracting with a good "grey route" supplier, which should allow us
to bring the call cost back down.

As someone noted, we managed to keep the cost down when others increased theirs - unfortunately
we couldn't do this indefinitely.

--Dave

Hi Dave

Can you please reply to my email re our lost calling credit since the old number was removed from our precaller account.

Thanks

Sorry, Zaheer - that number should be back on Tanveer's account now.

We're up and running with the new supplier for Pakistan - now back to 3 units/min.  Would be interested
in feedback on call quality.

--Dave

Dave

Why is pakistan 3 credits per min and Bangladesh 4 credits per min.

I call Bangladesh alot why is that when I call Bangladesh Mobile numbers after 2 to 4 minutes later the line cuts off why it was ok before

Checked rate to Pakistan on website and it shows 5 unit/min for Pakistan.
Can you check this please.

Thanks dave and all guys good news heard afther long time that precaller charge now 3 units per mint to pak excellent job welldone

Great job Dave Thanks
We'll give you feedback once used the service

Hi any one know i bought virgin mobile monthly sim contract  but text going automatic to this number  077814 different numbers  anyone know what service this and how to user this service and any access number forse it ? Thanks

amjadkhan,

Do not post duplicate questions and do not post questions which are unrelated to the thread topic.

Ok dave sorry

Excellent job Dave. you are a life saver. ;D

I've had a number of e-mail complaints that the cheap route to Pakistan isn't working acceptably, so I've routed traffic back to the expensive one for now.  Anyone here got any feedback on the cheap one's quality?

--Dave

Dave Knell

shai is trying to contact you to work with you to improve the service pre caller can you reply to his email and send him you contact number he can get though to you. he thinks its a waste of time.

Hi Dave,
Feedback On Cheap Route
I've been calling Pakistan for the last 3 days using the cheap route - to be honest I think its crap, no offence,
 ;) - ie. Calls connect occasionally, keep getting message in Urdu " you dont have enough credit, please top up, takes a while for your voice to reach the other person, & calls keep disconnecting......  ???

Good move if you've bought the old expensive route back, which was much better. :)

Regards - Niceguy

I have a cheap wholesale route to Pakistan, though I've never checked the quality. Added to my todo list ;)

Dear Davegr

I know someone if you are willing to work with him who provides free international calls via SMS top up service then users dial the access number to use there credits he provides calls to Bangladesh, India, USA, Canada all for 1 credits per min and other countries at diffrent rates both landline and Mobile from a carries he got.

He wants to setup a pre caller rival service he would like to work with you.

users dial the the 033 numbers having three 033 user can dial any, anytime any day users dial then it will how long you want the call to last enter between 0 and 59min like pre caller max call 59mins giving users 120 credits and weekend max call 59mins will give users 60 credits.
He can get apps made for the service, website etc..

You two guys working will bring top earnings and beat pre caller.

Can you give me your email address so he can contact you

Kind regards



  

Dave Knell

Any chance of getting my 20,000 or so unists credited back as I didn't realise Pakistan was 13 units per minute. I was under the impression it was always 3 units per minute.

You don't ask.....you don't get.....so I thought I should ask  ;D

Jagga303

Dream on mate ;D

Hahahaha nice one I love free

Good try jagga303 - 😊

Call to Pakistan is back to 13 units guys its a joke or what?

Yes thats right - but you must admit its much better call quality  :)

Why not give users a choice to pick there own cheap or standard route for this price sensitive destination on a Call by Call basis; defaulted to standard when you dial as normal, as do Aloha Connect; http://callfree.aloha-connect.com/about/Quality-Promise.php then everyone's happy :)
Can always keep looking/keep a eye out for a better "cheap route" whilst taking feedback quality into account in the meantime.

Call to Bangladesh are not connecting can you fix this please

Fix calls to Bangladesh

Noticed that from Talk Talk land line the two simultaneous/parallel calls to the 0845 top-up number are not working, only one call is working now  :(. Earlier it used to work but it looks like somehow TT have blocked this. Two simultaneous calls to other 0845 number work (same number called twice not two different numbers on two calls) though.

I can confirm your report that precaller now allows just a single topup call gc.   :)
However I believe that you are entirely mistaken in thinking that this is down to something TalkTalk has done.   :o
As far as I can tel,l it is a universal change.  I found this on Vodafone some time ago.   ;)

For my money it is a restriction imposed by DaveKnell, but as yet it's unannounced by him.   ::)

Thanks mobileman for additional information. As you noticed the change when calling from Vodafone, it certainly must be the precaller, sorry TalkTalk for blaming you :D

Dave Knell, Can you please either remove the restriction or add another set of 0845 top-up numbers. I appreciate your efforts keeping this service alive for so long, it'll be great if you add the features instead of reducing though. :)

hi dave/guys
i,m due to upgrade
please advice me which network is good nowadays to use this service and cas call back
thankyou

Hello Dave

what is wrong with Pre Caller now the call to Bangladesh Mobile are not connecting most of the time and even sometimes the calls drop please fix calls tp Bangladesh Mobile.

Calls are not currently connecting through Precaller - it stopped working around 11 o'clock this morning. Hopefully, it would be up and running again by the end of the day.

When this happens time to time next day its working but we all here support the service

Yes service needs monitoring..

Precaller seemed to have blocked making calls from mobiles. When you dial a number - you get a message saying....you do not have enough credit to make this call, please charge your account before calling.

However, calls are still getting through on landlines only.

Is anyone still able to use their units from mobile phones?

Have you linked your mobile number to your Precaller account? You usually get this message if the number you are calling from is not linked or there is not enough credit to make a call. If the number is linked and you still get this "not enough credit" message then there is a problem. Send a PM to DaveKnell and good luck in getting a reply as he usually takes his time regarding issues with Precaller  :)

Send details to support@telng.com and we'll take a look at it.

--Dave

I can confirm that my mobile is linked to my Precaller account and there is enough credit on the account too.

Anyway, I will send an enquiry to support@telng.com as advised by Dave.

Thanks for your support.

What happed to precaller all 033 numbers are removed from the site and not Woking anymore only 0845 number are displayed so we longer can make credits from our mobiles using 033 only from landline that includes 0845 numbers and mobiles.

what jappend with precaller 033  not working and cant make units from some days please dave have look  please

Hi Dave,
             Calls not connecting?  is this great service coming to an end?  :(
Thanks

The service is still working, as far as making calls is concerned. I successfully made a call to Spain via Precaller this afternoon.  :)

I think dave has not kept 033 numbers anymore due to the termination fee has fallen which Dave use to make good money now it seem it's not possible to keep the 033 number available 0845 seems fine making good money on the number

Close - Ofcom have explicitly barred the use of 03 numbers for topup services.

I'm updating routing at the moment which should result in decent call quality again from later on today.

--Dave

Thanks For Update  :)

thanks dave we appreciate hope you  will do it again

The 08 access number has stopped working  ???

The 0845 Dave has displayed are working fine for me I'm calling from a BT landline to make my units now that Dave has made call quality better and also made changes to the rates meaning it's cheaper Bangladesh use to be 4 units per minute now its 2 units per minute the change has come due to 03 number being removed as when he had 03 numbers he had to up the prices the units people could earn to be in line with earnings he was getting from 03 numbers.

0845 number alone seems better but not many people have landline to make there units most have mobile phones nowadays.

thanks dave you done it  we can call now but plz we need 033 numbers to make units because 0845  is chargable from my mobile phone thanks lots

As Dave said he can't bring 03 numbers back as they barred it for top up.

Hello guys

What has happened to Precaller all calls are not connecting to my destination Bangladesh Mobile I tryed a India mobile number to check if it was a problem with the desination same problem calls keep dropping.

Let me know guys if you are having problems sent an email to support@telng.com twice no reply as Dave said if need support use that email

DaveKnell,

What is going to happen to Precaller from 1st of July 2015? Are you planning any changes with regards to call cost to your 0845 topup numbers?

I am confused AQ.   :'(

If your post is about the Precaller service, shouldn't it be addressed to DaveKnell, rather than to Mikael?   :-\

Alternatively, if you intended to ask Mikael a question about one of his services, shouldn't it have been posted on the board dealing with that service?   :-\

Sorry my bad. I had a long day yesterday.

This is the only place where I can find this service.

Precaller and UK03 update from TelNG

It's been a while since we made any changes to Precaller and UK03,
but there's a couple of things which we think you should know about.

Firstly, Precaller users can now build units 24/7, not just during peak
hours, and we've increased the rate at which you build credit by 50% -
from two to three units per minute.  More at http://www.precaller.co.uk

Secondly, we've added 0845 and 0870 numbers to UK03 to give you
an increased range of options for making your international calls and
getting cashback.  More at http://www.uk03.co.uk

Lastly, we've had trouble delivering calls to India on the back of a call
to our 03 numbers.  Rates to deliver calls to India have increased, and
it's hard to find routes at a low enough cost to make this feasible.  Calls
via our various 08 numbers work fine, and will earn you cashback.





Did anyone receive this email now we can make unlimited credits anytime on precaller I know that TALK TALK have started charging for 0845 since July 1st they don't include it in the call allowance anymore where before like other landline provided it but limiting to only 1 hour call then hang up and call the 0845 number so you don't get charged My household has BT I know they still include 0845 in the call allowance we have BT free evening and weekends call anytime so we have 0845 included provided that we hang up before 59 mins so we don't get charged.


Can you guys tell me which landline providers still include 0845 in there call packages inclusive like BT.
I know Virgin mobile now include 084 and 087 numbers people can call within there pay monthly only but there unlimited is limited to 3000 minutes I read there T&C.

Talk talk no more offers  free Calls to 0845 or 0870
I got charged on 1st of July
So joined Sky
Unlimited calls to landline and mobiles and 0845 and 0870
Sky talk Anytime Extra package £8 per month
Line rental £16.40 per month
Unlimited broadband £7.50 per month
Don't know about credit limit so wil check and post

Talk talk still does a regulated free calling to 0845 numbers. Send me a PM if you're keen to know.

@DaveKnell

Has the precaller service been discontinued? Because when I try to make a call using my existing credit on 020 3328 1355 (i have more than 100k precaller units lol) i get the message

The number you have called was run by a tel company that is no longer providing this service. Therefore calls to this number cannot be connected.

I have over 70k and I am getting the same message.