Fone Forum

Hi All,

Talktalk are making some changes from 1st of Dec 2014. There is some good news and there is some bad news. The bad news is that they are increasing their prices on some of their tarriffs but the good news is that you will get a lot in return. Some of the perks are outlines below:

A) A FREE SIM (worth £5/month) for Plus and Plus Tv customers (100 mins, 250 texts and 250mb of data). Best for  emergencies if you don't need one. Also, if you need more minutes, texts or data, you can always use your voucher code towards any plans of £5 or above

B). TALK2GO APP that cleverly lets you use your landline minutes and Calling Boosts to use on your mobile. You can even use it abroad to make calls to the UK over Wi-Fi for the same price as a local UK call. Having a Talk2go app installed on your phone you can now call your loved ones even when you are out and about, obviously you will need a 3G/4G or Wifi connection. So depending on your package you can call 01/02/03, 0870/0845, UK mobile numbers and International numbers using the Talk2go app.

B) International boost will now inlcude (from 1st Dec) unlimited calls to mobiles as well to all 36 destinations previosly included in International booster. On top of that, calls to mobiles and landlines will also be included to the following countries if you have International booster activated:

 1. Bahrain
 2. Brazil
 3. Eqypt
 4. Ghana
 5. India
 6. Iraq
 7. Israel
 8. Japan
 9. Kenya
 10. Kuwait
 11. Lebanon
 12. Libya
 13. Morocco
 14. Nigeria
 15. Oman
 16. Pakistan
 17. Palestinian Authority
 18. Qatar
 19. Saudi Arabia
 20. Somalia
  21. South Africa
 22. United Arab Emirates
 23. Yemen

If you already have an International booster activated for free like myself then it would stay the same until your contract expires. After that, it all depends on how you negotiate your new contract with them ;)

For more details please have a look below:

https://help2.talktalk.co.uk/important-update-our-price-changes

AQ

"TALK2GO APP" feature is quiet interesting and a good one too.
what is the best deal for a new customer if i want to join talktalk now?? i mean any cashbacks available on any site to make it a super 5 star deal..

Depends on what your requirements are. As far as cashback is concerned so have a look at Topcashback and Quidco but bear in mind that cashbacks are not guaranteed.

i only need broadband, but as taking a phone line out is a must requirement so i have to go for it as well.

This is interesting news! The TALK2GO APP would be very handy - it's similar to BT SMART TALK APP.

Thanks AQ for the post. I was waiting for the app feature to make calls as other providers have introduced that feature.

Yes this app is going to be a life saver bundled with their Booster(s).

From the 1st of December, if someone has an International Booster they can make "Unlimited" calls to landlines AND mobiles to many hot destinations like India, Pakistan etc. With the TALK2GO App you can use your landline allowances while you're not at home so that's a big plus.

This app is fantastic, Can be used abroad.

The Talk2GO App is already available . ;)


https://myaccount.talktalk.co.uk/myservices/Talk2golanding


Be aware they have cut the savings you can make  on their speedy discount scheme

http://www.moneysavingexpert.com/news/utilities/2014/11/talktalk-slashes-early-payment-discount?utm_source=MSE_Newsletter&utm_medium=msenews&utm_term=18-Nov-14-lt&utm_campaign=news&utm_content=4

That's a shame but you'll still get 10% discount rather than 15%.

I also noticed that the anytime call boost now includes unlimited calls to UK mobile phones (From 1st December). The price also rises from £5 a month to £7.50 a month.

So Talk Talk are going to offer unlimited calls to landlines and mobiles in Pakistan, or am I misunderstanding?

Yes unlimited calls to landlines and mobiles but you'll need to hang up and call again if your call is going to be longer than 60 minutes.

That's a brave move for them! I guess there must be a FUP ;)

They might introduce FUP at a later stage but so far it looks like it's going to be "truly" unlimited as it is for their current International Booster. There's also a possibility of imposing FUP on certain destinations. I have used TalkTalk in the past doing lots of minutes using the International Booster and was never charged.

Not sure I follow.
Does this mean that calls to UAE landlines and mobiles are going to be included? The destinations you have put on bold are the ones for mobiles and landlines??

Can you please clarify. I am currently on the int. booster paying about £6 extra? and on contract.

Yes, according to their recent announcement you would be able to call landlines and mobiles to all countries covered in the International Boost. That means you would be able to call lanldlines and mobiles in the 36 countries that are currently covered in the International Boost, which are:

    Australia
    Austria
    Azores
    Belgium
    Bulgaria
    Canada
    Canary Island
    Cyprus
    Czech Republic
    Denmark
    Estonia
    Finland
    France
    Germany
    Gibraltar
    Greece
    Hungary
    Ireland
    Italy
    Latvia
    Liechtenstein
    Lithuania
    Luxembourg
    Madeira
    Malta
    Netherlands
    New Zealand
    North Cyprus
    Poland
    Portugal
    Romania
    Slovakia
    Slovenia
    Spain
    Sweden
    U.S.A

Plus all the new countries mentioned in my first post.

Sorry about the confusion about the countries in bold letters in my first post. I just made them bold because in my opinion these are the hot destinations that people are mostly interested on our forum ;)

I thought that is what you implied. How are they ever going to make money to the uae?

As Davegr mentioned yesterday that it's a bold move from TalkTalk including some destinations that are quite expensive to call. Only time will tell but on the other hand they're big enough to afford such a bold move. Obviously not everyone on the International Boost would be calling expensive destinations.

Seanjoe, why are you paying £6 extra for International Boost? It's £3.50/month at the moment and going up to £5/month from the 1st of December.

Talk2Go app has many limitations on supported hardware/software. I tried 3 different devices and all were getting message "your device is not compatible". Not much help available, even from the technical dept.
Hope they enable the app to be used on more devices than currently possible.

I'm sure they will, it's a fairly new app and would take a while. I'm using it on my Samsung Galaxy S5 having the latest android version installed with no issues at all.

Sorry, I meant I am paying £8.50 for the essentials phone deal, which includes the 36 destinations? So I'm not sure how much i'm paying for the boost itself. Line rental separate obviously (prepaid).

On the phones itself, it works on my galaxy s3, but not on my galaxy s - guess it only works on certain android versions?

Another strange observation is that with this app; the CLI now gets passed as the phone that was mobile registered with the app; and your landline CLI does not get passed on through when using the app. so for eg. when i try to use the CCB number to top up; it doesn't recognise the number.

Still think this app is great.

So AQ, does that mean, for me since I am already with TT, that I will not get the additional 16 destinations? ie. UAE?

Yes, according to their recent announcement, calls to landlines and mobiles in the UAE would be inclusive if you have activated International Boost.

Hi all,
just wanted to check if anyone has tried calling to UAE and whether it is included.
I'm on the essentials package with intern. calls included, but cannot find on my bill any mention of "international boost".
so just wanted to check if anyone on essentials is getting this benefit of the uae calls and UK mobiles from the app?

Thanks

How about contacting TT C/S team and asking the question yourself? You could then make a test call yourself and report back ?

dlR

If you have "International Boost" activated on your account then UAE landlines and mobiles should be inclusive/free regardless of your actual package i.e. Essentials, Plus Tv etc. If you download your full bill then you should be able to see what active boosts you have on your account under "phone extras". You can also check your active boosts by logging into your account and click on "manage phone boosts" under "Phone" on the left hand side.

You can call UK mobiles (or any other number worldwide) from the app if your tariff allows you to do so. So if your tariff allows you to call UK mobiles for free then it will be free from the app too. As far as receiving calls on your app using the "follow me" feature is concerned, it's free to receive calls on your app even if you don't have calls to UK mobiles inclusive in your package. Obviously you need to be connected to the internet to make and receive calls via the Talk2go app.

thank you very much for this information this forum is great ;D

This app is brilliant - thank you forum and thank you TT - the BEST!!!

no other provider comes even close to offering what this app provides in terms of included destinations! AWESOME!

Hi,
does anyone have this app and tried to call NZ mobiles? I have tried and it says calls are not allowed to this destination. HOwever, I can make the calls via my landline.
Can anyone else test and report back?
Please pm me if you can help and I can give you some NZ numbers to test.

many thanks

That didn't last long did it? Just received an email from TalkTalk giving me this bad news. They use dodgy routes but are still removing the following countries from their "International Boost":

Pakistan, Morocco, Ghana, Kenya and Libya Boost update
 
Dear MR XXXX,
 

We wanted to write to you to let you know that we have made some changes to your International Calls Boost.

From the 1st February 2015, Pakistan, Morocco, Ghana, Kenya and Libya will no longer be an inclusive destination in your Boost. Instead, you can benefit from our discounted pence per minute rate to both mobiles and landline:

Pakistan 5p
Libya 16p
Ghana 12p
Kenya 7p
Morocco 1p to landlines & 20p to mobiles

(Please note: These charges also apply when using the Talk2Go App)

If you would still like to call these destinations inclusively then we recommend changing to our 500 Global Minutes Boost for £5 a month, which you can activate in My Account . For more information on our Boosts, including destinations and rates, please go online at talktalk.co.uk/boosts

Yours sincerely,
TRISTIA HARRISON
Nick Gunga
Customer Services Director

I got an email from them today as well, that they are removing the above mentioned countries from the international call boost. This is very sad and wrong. I switched to talktalk recently only because of these calls.

That was probably their intention to lure customers from other providers with such an attractive offer. I wonder if one can argue and get out of contract without a penalty. I was already with TalkTalk so it's not going to bother my much but I'll be giving them an earful if I was you. It would be interesting to see what third T&C's say.

Are we at all surprised? Some of those destinations are very expensive! It does seem like bait n switch to me though.

i don't think there is much i can do. i mean 500 minutes for £5 is still not too bad for me. i was not using it more than that anyway. but i just didn't like these tactics they used