Fone Forum

Mobile networks, developments, services, & offers => Network developments => Topic started by: Mikael on June 04, 2015, 08:08:43 AM



Title: Access Charges from July 1st on all UK networks
Post by: Mikael on June 04, 2015, 08:08:43 AM
It is now only a few weeks before the biggest change ever to the way non-geographic numbers are charged for takes place. Many networks have been dragging their heals about revealing how much they will charge their customers as their access charge. Many of the large ones have still not updated their websites with this key information. Looking at various sources I have seen what most large providers will be charging, but there are many who still have not revealed anything.

List So far:

Mobile providers - It is not yet clear if plans on any mobile network which included 08 calls will continue to do so. However, there is a good chance they may.

Orange - 44p
EE - 44p
T-Mobile - 44p
Vodafone - 23p - Increasing to 45p on August 10th ! 23p rate available for less than 6 weeks.
Three - 25p

GiffGaff - 15p
Tesco Mobile - 25p
Phone Co-op Mobile - 21p
Asda mobile - 8p
TalkTalk mobile - 20p
TalkMobile - 20p
Virgin Mobile - 36p
BT Mobile - 30p

Landline providers - Surprisingly, it seems all networks so far will keep inclusive 0845 / 0870 calls where already included, with the exception of TalkTalk and the Phone Co-op.

TalkTalk - 5p
BT Home Phone - 9.58p
Phone Co-op landline - 7.2p
KC - 7p
Plusnet 9.58p
SSE - 6.9p
Virgin Home Phone - 10.25p
SKY - 9.5p
John Lewis Home Phone - 9.58p

The PAYG mobile service will be revamped for July and there are some other services I am working on too. New services on 0870 numbers looks like they could be very useful. Hopefully others will report other access charges when they are know and also report which network keeps their promise of keeping 0845 and/or 0870 calls inclusive!


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on June 04, 2015, 08:59:37 AM
Also, one thing to note is that Orange PAYG customers will be barred from calling 09 and 118 numbers.


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on June 04, 2015, 09:49:07 AM
I have a feeling that those who have opted to keep 0845/0870 inclusive may well regret their decision and have perhaps not understood that 0870 will now have a service charge of up to 13ppm.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Tonero72 on June 04, 2015, 10:25:53 AM
BT have announced that a fair usage policy (1000 minutes per month or maximum of 150 calls per month) would apply to 0870/0845 numbers effective from 1st of July  2015.


Title: Re: Access Charges from July 1st on all UK networks
Post by: zoryaan on June 04, 2015, 04:42:40 PM
At least it is not effecting landline 0870 or 0845 allowance

thanks

Zoryaan


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on June 04, 2015, 04:45:49 PM
At least it is not effecting landline 0870 or 0845 allowance

thanks

Zoryaan

TalkTalk customers would be affected as from 1st of July 0845 and 0870 won't be inclusive anymore.


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on June 04, 2015, 07:10:30 PM
BT have announced that a fair usage policy (1000 minutes per month or maximum of 150 calls per month) would apply to 0870/0845 numbers effective from 1st of July  2015.


I seem to recall that this was always their FUP anyway!


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on June 04, 2015, 08:19:37 PM
Vodafone to be 45p/min! from (10 August 2015).


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on June 04, 2015, 08:21:30 PM
So they set their access charge at 23p/min then saw that EE is going to charge 44p per minute and didn't want to miss out of the extra revenue and even went one better!


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on June 04, 2015, 08:25:36 PM
So they set their access charge at 23p/min then saw that EE is going to charge 44p per minute and didn't want to miss out of the extra revenue and even went one better!

Yep.. exactly, my thoughts also.


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on June 04, 2015, 08:34:54 PM
How long before all the main networks do the same, I wonder?

It's also interesting to see that ASDA Mobile is actually going to charge less than all but one of the landline networks. I don't think The Peoples Operator has announced their access charge yet but along with ASDA Mobile they are looking to be good value for money for general low-medium usage.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on June 04, 2015, 09:32:16 PM
Vodafone are taking the proverbial with their increase. Their first charge of 23p is only going to be available for less than 6 weeks, before nearly doubling! How can consumers decide which contract or network to pick?


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on June 04, 2015, 09:33:22 PM
Tesco have also now already withdrawn their 15p charge and increased it to 25p.


Title: Re: Access Charges from July 1st on all UK networks
Post by: androidfan on June 11, 2015, 04:38:35 PM
Ive done some research on this;

Vodafone - customers who already have inclusive 08 calls will continue having this benefit (according to 3 different vodafone advisors ive spoken to).

Virgin  - same response as vodafone which is good news!

Tmobile/EE - Customer services have again advised that customers will retain their free 08 calls if its already included in the current tariff

I guess we will have to make some test calls and check the billing on 1st July and maybe post our findings on this forum.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on June 11, 2015, 05:20:33 PM
Ive done some research on this;

Vodafone - customers who already have inclusive 08 calls will continue having this benefit (according to 3 different vodafone advisors ive spoken to).

Virgin  - same response as vodafone which is good news!

Tmobile/EE - Customer services have again advised that customers will retain their free 08 calls if its already included in the current tariff

I guess we will have to make some test calls and check the billing on 1st July and maybe post our findings on this forum.

Agreed, you won't know for sure till your billed to be honest, but it's promising what you've found thus far, thanks!


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on June 13, 2015, 11:18:08 AM
Ive done some research on this;

Vodafone - customers who already have inclusive 08 calls will continue having this benefit (according to 3 different vodafone advisors ive spoken to).



For customers on Vodafone contracts, it may be worth getting the £3 per month extra providing 300 minutes of 0845 and 0870 calls. £3 per month for 300 mins of 0870 calls costing 13p per min could be good value. Just have to see if Vodafone withdraw it later.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on June 13, 2015, 11:24:42 AM
For customers on Vodafone contracts, it may be worth getting the £3 per month extra providing 300 minutes of 0845 and 0870 calls. £3 per month for 300 mins of 0870 calls costing 13p per min could be good value. Just have to see if Vodafone withdraw it later.

Completely agree, be interesting for those still on T-Mobile Flext/similar plans with 0870 changes.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on June 13, 2015, 02:32:25 PM
Nice list of the charges here:
https://planet-numbers.co.uk/news/phone-operators-access-charges-from-1st-july-2015/


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on June 14, 2015, 01:57:31 PM
If this list is accurate it would seem that TalkTalk are going to follow Vodafone by increasing their access charge in August, although in this case for landline customers. TalkTalk probably saw that everyone else is charging more, so they may as well too. No idea if they will still exclude 0845/0870 calls though. If they do it would seem that TalkTalk customers would be better off switching if they plan to call 0870 numbers.


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on June 14, 2015, 02:33:26 PM
If this list is accurate it would seem that TalkTalk are going to follow Vodafone by increasing their access charge in August, although in this case for landline customers. TalkTalk probably saw that everyone else is charging more, so they may as well too. No idea if they will still exclude 0845/0870 calls though. If they do it would seem that TalkTalk customers would be better off switching if they plan to call 0870 numbers.

I was told by Talktalk a couple of weeks ago that from 1st of July 2015 all 0845 and 0870 numbers will no longer be inclusive on my landline. You know how they all are regards to giving out information which most of the times is not correct. So only time will tell what's going to happen to existing customers with free calls to 0845 and 0870 calls. Not sure if I can leave without penalty if I wish to. I have no problems with the landline or my fibre broadband but they keep on changing their prices, keep on adding  and removing inclusive/free countries from their International boost add on.


Title: Re: Access Charges from July 1st on all UK networks
Post by: pease on June 14, 2015, 05:35:02 PM
anyone kno what will happen to vm 0845 0870.


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on June 14, 2015, 08:03:45 PM
anyone kno what will happen to vm 0845 0870.

Why don't you call them, ask them the same question and update us all?


Title: Re: Access Charges from July 1st on all UK networks
Post by: BJ on June 14, 2015, 09:02:14 PM
I was told by Talktalk a couple of weeks ago that from 1st of July 2015 all 0845 and 0870 numbers will no longer be inclusive on my landline. You know how they all are regards to giving out information which most of the times is not correct. So only time will tell what's going to happen to existing customers with free calls to 0845 and 0870 calls. Not sure if I can leave without penalty if I wish to. I have no problems with the landline or my fibre broadband but they keep on changing their prices, keep on adding  and removing inclusive/free countries from their International boost add on.

Nobody gets inclusive 0845/0870 calls from 1/7/15 on TT Old or New.

" From the 1st July 2015 TalkTalk has decided that we will no longer offer inclusive 0845/0870 calls in our packages. Instead these will be charged in line with all other 084/087 numbers. "

You had 30 days from the date you received written notification  to leave penalty free if you were still within contract term.

http://www.moneysavingexpert.com/news/broadband/2015/04/major-price-hikes-coming-for-talktalk-broadband-tv-and-home-phone-customers?_ga=1.68842065.1193298803.1434134758

 http://help2.talktalk.co.uk/how-much-do-uk-calls-cost


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on June 14, 2015, 09:20:59 PM
Thanks for the above info BJ. I knew that I have received something like that. I usually don't read emails from Talktalk as they mostly spam you to buy other services :)

I have now checked my inbox and I received that email on 18/05 so I still have a couple of days left.... Brilliant. Will give them a call tomorrow to cancel and see what they offer me to stay with them ;D


Title: Re: Access Charges from July 1st on all UK networks
Post by: BJ on June 14, 2015, 09:52:52 PM
Vodafone have recently returned to the Homephone Market no mention of 0845 being included in inclusive calls, but 0870 is evening and weekends.

http://www.vodafone.co.uk/broadband/homephone-features/index.htm?dfacid=1&cid=aff-aw-default-78888


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on June 16, 2015, 10:16:44 PM
Excess charges from 10 August; there’ll be a single price of 37.5p (excluding VAT) a minute for the following plans:

4G Red, Red, Red+, Red Business, Essentials, Your Plan Small Business, Business Single plans, Your Plan, Standard Bundle, Red Bundle, Red Value Bundle, Business Premier and One Net Express Single plans

http://www.vodafone.co.uk/campaigns/excess-charges/out-of-bundle-5b/


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on June 17, 2015, 09:02:04 AM
My interpretation of the information given on that page is that all number ranges will now be included in monthly allowances. Why do I think this? Well...

" These charges – also known as out of bundle charges – are what you’ll pay if you exceed your monthly allowance, or if you don’t have a monthly allowance." <List of various number ranges all with a 37.5p charge follows>

Then later on...

"Don’t worry, these excess charges won’t affect your monthly bill unless you exceed your allowance. If you don’t have a monthly allowance, these new prices will be your standard call and message charges."

Going further, if you look at their online shop for e.g sim only pay monthly plans, it says they include Unlimited UK Minutes. There is no asterisk indicating exclusions or limits and there is no further explanation when going further with the order.

Obviously they are NOT going to include all number ranges in monthly allowances, they are not that stupid. It is just my interpretation and perhaps others too. Perhaps this is what they intend, bearing in mind most people will take things at face value and not be as aware of the sneaky tricks of the networks as we are.

Adding to the confusion, Vodafone initially stated their access charge would be 23p (depending on plan), then they announce that it will be 45p from August (for all plans, apparently) except now it appears it will be 37.5p for most plans.


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on June 17, 2015, 09:13:25 AM
Vodafone have recently returned to the Homephone Market no mention of 0845 being included in inclusive calls, but 0870 is evening and weekends.

http://www.vodafone.co.uk/broadband/homephone-features/index.htm?dfacid=1&cid=aff-aw-default-78888

This price list must only apply until the end of this month as it shows connection charges for 08 numbers, which is not allowed from July 1st.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Ian012 on June 17, 2015, 09:46:39 AM
The Vodafone charge is 37.5p per minute excluding VAT, i.e. 45p including VAT.

The ex-VAT price is quoted because those are business contracts.
The VAT inclusive price is quoted on the retail tariffs page.


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on June 17, 2015, 10:36:38 AM
Quite right, I really should have realised that!


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on June 17, 2015, 10:51:59 AM
My interpretation of the information given on that page is that all number ranges will now be included in monthly allowances. Why do I think this? Well...

" These charges – also known as out of bundle charges – are what you’ll pay if you exceed your monthly allowance, or if you don’t have a monthly allowance." <List of various number ranges all with a 37.5p charge follows>


I'm not sure I see it this way. I read it as Vodafone may well now include the access charge, but not the full cost of the call. You will still have to pay for the service charge on top. The reason for this is that they have a caveat listed "*Note that calls to 084, 087, 09, and 118 will also have a service charge, as set by the organisation you’re calling." just below the first table. This may still be an improvement over what they were intending though.


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on June 17, 2015, 10:53:50 AM
That's a good point Mikael. I was thinking more along the lines of pagers, personal numbers, etc.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Ian012 on June 17, 2015, 12:37:19 PM
Vodafone's move, as of 10 August 2015, for 070, 076 and other such numbers is the exact opposite of what is happening with 084, 087, 09 and 118 numbers on 1 July 2015.

From 1 July 2015, Vodafone's share of the call cost for all calls to 084, 087, 09 and 118 numbers will be 23p per minute. On the other hand, anywhere from 1p per minute to £3.60 per minute or from 5p per call to £6 per call (depending on the exact number called) will be passed on to the called party and their telecoms provider. Vodafone's share will become 45p from 10 August 2015, with the overall call cost for all 084, 087, 09 and 118 numbers going up by 22p per minute from that date. It will be clear to callers that the cost has gone up on 10 August 2015 because Vodafone have increased the cost of the Access Charge and that there is no change in the Service Charge.

From 10 August 2015, Vodafone will charge 45p per minute for out-of-bundle calls to standard landline and mobile numbers in the UK and for all calls to landlines and mobiles in CI and IoM and for all calls to 0500, 070, 076 and other such numbers. This includes numbers with a termination fee of less than 1p per minute, numbers with no termination fee and numbers with Enhanced Termination Fees of up to 50p per minute.

Vodafone will have unbundled charges for calls to 084, 087, 09 and 118 numbers, in place of the current blended rates, and blended rates for most other calls, in place of the current bundled and variable rates. Once the current mess with 084, 087, 09 and 118 has been addressed, Ofcom plans to review 055, 056, 070 and 076 numbers. They have already reviewed 0500 numbers and these will be phased out by 3 June 2017. Users can migrate to the matching 0808 5 number with the final six digits remaining the same.



Title: Re: Access Charges from July 1st on all UK networks
Post by: androidfan on June 17, 2015, 05:09:04 PM
I'm not sure I see it this way. I read it as Vodafone may well now include the access charge, but not the full cost of the call. You will still have to pay for the service charge on top. The reason for this is that they have a caveat listed "*Note that calls to 084, 087, 09, and 118 will also have a service charge, as set by the organisation you’re calling." just below the first table. This may still be an improvement over what they were intending though.

I have a vodafone business plan with inclusive mins to 08 numbers and i have written confirmation in an email from my account manager that i will not be charged in any way for calls to 08 numbers because its already included in my price plan. Furthermore, Ive been told that these changes mainly affect vodafone customers who currently dont have inclusive mins to 08 numbers and currently pay to call them.

Only time will tell....theres only 2 weeks to go now!


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on July 01, 2015, 11:31:32 AM

Now that 1st July is here, I suggest that everybody keeps a close eye on their on-line billing!


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on July 01, 2015, 11:59:00 AM
Now that 1st July is here, I suggest that everybody keeps a close eye on their on-line billing!

Yes indeed. I've made a couple of short calls this morning to test but my account has not been updated yet.


Title: Re: Access Charges from July 1st on all UK networks
Post by: mobileman on July 01, 2015, 12:11:42 PM

I intended to make only a single test call this morning, but unfortunately I forgot, and made 45 0871 drop calls on T-Mobile!   :-[

Fortunately my online billing has updated, and all are shown as nil charge - i.e. inclusive.   ;D



Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on July 01, 2015, 01:17:14 PM
o2 to charge 45p/min from 15 August 2015!


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on July 01, 2015, 01:54:04 PM
No charges by EE for my test calls I made this morning. Happy days..... Does this mean we have survived?  ;D


Title: Re: Access Charges from July 1st on all UK networks
Post by: malangee on July 01, 2015, 02:15:00 PM
I called from my orange account with 08 inclusive bundle. Just checked the updated itemisation on my orange app and I have not been charged for that. My new bill generates on 3rd still I will wait to make sure what happens from new billing date


Title: Re: Access Charges from July 1st on all UK networks
Post by: jahirbalam on July 01, 2015, 03:35:23 PM
I have made a short call this morning, I checked my online bill, so far I have not been charged. I assume it will not be charged as the charged bill will show online within few hours after call.

I wish we can continue to use the 08 numbers!


Title: Re: Access Charges from July 1st on all UK networks
Post by: androidfan on July 01, 2015, 05:37:50 PM
Ive made some test calls on vodafone but the online billing hasnt updated yet so its a nervous wait!

Im wondering how they will show the access and service charges because the billing looks the same to me?



Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on July 01, 2015, 09:02:54 PM
o2 to charge 45p/min from 15 August 2015!

They could choose to compete against EE (and Vodafone's) ridiculous rate but instead they choose to match it. Pure Greed!


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on July 02, 2015, 02:21:16 PM
o2 to charge 45p/min from 15 August 2015!

Have you got a link for that? I have not seen that. These networks really are making the most of it.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on July 02, 2015, 07:51:20 PM
Have you got a link for that? I have not seen that. These networks really are making the most of it.

Well it just gets more interesting, it's suddenly vanished from the o2 pricing page, it showed yesterday as:
Service numbers    Access charge
08                       25p (45p from 15 August 2015)
09                       25p (45p from 15 August 2015)
118                     25p (45p from 15 August 2015)

The People's Operator at 5p/min on Pay&Go looks like a bargain with all these increases!


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on July 02, 2015, 09:17:56 PM
Seen the first 0870 access number back in use (0870 996 0990) 3p/min + AC from Just-Dial, may work with some 0845/0870 only plans who knows.. as long as not a known/barred call-through, but always make a test call first and check your unbilled charges.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on July 03, 2015, 08:03:58 AM
I am in the process of getting several new or improved services ready with 0870 numbers, so keep an eye on the forum!


Title: Re: Access Charges from July 1st on all UK networks
Post by: androidfan on July 03, 2015, 11:04:02 AM
Following from my earlier post about making some test calls to 08 numbers, it seems that vodafone haveremoved 08 calls from my inclusive mins and are now charging me! This is my worst case scenario come true!

To confuse matters further, I had an email from my account manager confirming that 08 will stay as a free call and even a vodafone advisor said that these charges will be adjusted and removed on the billing date (which i dont really believe). So im undecided now.....do i cancel my contracts and move on or shall i wait and see what happens and fight it out?


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on July 03, 2015, 11:16:54 AM
I would fight it first of all, as you have nothing to loose. The fact that they confirmed to you that the 08 inclusive calls would remain should be enough to justify a fight with them!


Title: Re: Access Charges from July 1st on all UK networks
Post by: TRuE_SpiRiT on July 03, 2015, 02:56:36 PM
I am in the process of getting several new or improved services ready with 0870 numbers, so keep an eye on the forum!

Cheers Mikael, You are the man  :D

Thank you


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on July 04, 2015, 09:53:35 AM

Can anybody confirm how the service and access charges are reflected on their "Unbilled Usage"? I'm particularly interested in EE however details of any network might be helpful. Also, if anybody has tested before and after adding 08 bundles etc?


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on July 04, 2015, 04:29:48 PM
Can anybody confirm how the service and access charges are reflected on their "Unbilled Usage"? I'm particularly interested in EE however details of any network might be helpful. Also, if anybody has tested before and after adding 08 bundles etc?

I have the unlimited 08 bundle on EE since last year September. They have kept my bundle after the new changes were implemented from the 1st of July. Also, my monthly allowances were refreshed today and I can see my 08 unlimited bundle with the rest of my allowances. I can't confirm how the access charges are reflected in the "unbilled usage" as I'm not charged for those calls.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on July 04, 2015, 10:15:01 PM
I'm also seeing Vodafone charge for 08xx that was part of plan previously, not happy..


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on July 05, 2015, 04:01:40 PM
Some good news on Vodafone. I added their "0845 and 0870 Extra" to my mobile account last week and 0870 numbers are inclusive. They have updated their website to now include all 084 and all 087 numbers. The Extra costs £2.50 per month for 300 mins.


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on July 05, 2015, 04:43:27 PM
Some good news on Vodafone. I added their "0845 and 0870 Extra" to my mobile account last week and 0870 numbers are inclusive. They have updated their website to now include all 084 and all 087 numbers. The Extra costs £2.50 per month for 300 mins.

Thanks for this info Mikael. I assume that's inclusive of Access charge and Service charge?


Title: Re: Access Charges from July 1st on all UK networks
Post by: mobileman on July 05, 2015, 07:58:59 PM
Some good news on Vodafone. I added their "0845 and 0870 Extra" to my mobile account last week and 0870 numbers are inclusive. They have updated their website to now include all 084 and all 087 numbers. The Extra costs £2.50 per month for 300 mins.

It would be good to have some clarity on what you mean by: "They have updated their website to now include all 084 and all 087 numbers" Mikael.  ;)

Are you saying the 0845 and 0870 Extra now includes all 084 and 087 destinations, or what exactly?   :-\



Title: Re: Access Charges from July 1st on all UK netwo
Post by: djyhkr on July 05, 2015, 08:12:38 PM
Some good news on Vodafone. I added their "0845 and 0870 Extra" to my mobile account last week and 0870 numbers are inclusive. They have updated their website to now include all 084 and all 087 numbers. The Extra costs £2.50 per month for 300 mins.


Is it worth having that 300 mins for £2.50. I believe EE also gives same add on now.


Title: Re: Access Charges from July 1st on all UK networks
Post by: BJ on July 06, 2015, 05:28:17 AM
It would be good to have some clarity on what you mean by: "They have updated their website to now include all 084 and all 087 numbers" Mikael.  ;)

Are you saying the 0845 and 0870 Extra now includes all 084 and 087 destinations, or what exactly?   :-\



"Call a lot of 08 numbers?
Get 300 minutes to call any number starting with 084 and 087 in the UK, for just £2.50 a month.

http://www.vodafone.co.uk/explore/benefits/extras/


Title: Re: Access Charges from July 1st on all UK netwo
Post by: BJ on July 06, 2015, 05:35:51 AM

Is it worth having that 300 mins for £2.50. I believe EE also gives same add on now.


If your going to use it yes.

And yes EE do have a similar offer £2.50 + vat £3 for 300 minutes to 084/087 numbers



Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on July 06, 2015, 09:28:02 AM
It would be good to have some clarity on what you mean by: "They have updated their website to now include all 084 and all 087 numbers" Mikael.  ;)

Are you saying the 0845 and 0870 Extra now includes all 084 and 087 destinations, or what exactly?   :-\



Precisely, in the past it was advertised as allowing calls to 0845 and 0870 numbers. Now it is says 084 and 087, so I assume Vodafone now include 0844, 0871, 0872 as well! I shall do some testing to find out.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on July 06, 2015, 09:28:36 AM
Thanks for this info Mikael. I assume that's inclusive of Access charge and Service charge?

Yes, includes access and service charges for those numbers.


Title: Re: Access Charges from July 1st on all UK netwo
Post by: Mikael on July 06, 2015, 09:30:04 AM
If your going to use it yes.

And yes EE do have a similar offer £2.50 + vat £3 for 300 minutes to 084/087 numbers



I have also heard that EE also have an "under the counter" offer of 1000 minutes for £5 or £6. Price seems to vary depending upon who you speak to! You have to call CS and ask for it.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on July 06, 2015, 09:54:13 AM
Looks like Original Onenet Express is finished for 08xx calls, you can't add 300min bundle either as not compatible/old plan.


Title: Re: Access Charges from July 1st on all UK netwo
Post by: androidfan on July 06, 2015, 12:24:06 PM
I have also heard that EE also have an "under the counter" offer of 1000 minutes for £5 or £6. Price seems to vary depending upon who you speak to! You have to call CS and ask for it.

Yes i was offered this deal for 1000 mins! The EE advisor initially sold it as "unlimited calls" to 08 numbers but when i checked the bill....it turned out to be a 1000 min bolt-on. Good job i got it in writing otherwise i would have had bill shock!


Title: Re: Access Charges from July 1st on all UK networks
Post by: androidfan on July 06, 2015, 12:26:10 PM
Looks like Original Onenet Express is finished for 08xx calls, you can't add 300min bundle either as not compatible/old plan.

Ive got the same tariff but Im getting mixed feedback on this (even though ive been charged on my bill). I should be getting some kind of final confirmation today. What were you told and by who?


Title: Re: Access Charges from July 1st on all UK netwo
Post by: Mikael on July 06, 2015, 10:19:27 PM
Yes i was offered this deal for 1000 mins! The EE advisor initially sold it as "unlimited calls" to 08 numbers but when i checked the bill....it turned out to be a 1000 min bolt-on. Good job i got it in writing otherwise i would have had bill shock!

I heard this from someone else today. I also heard that some people have been offered this add-on for as little as £2.50 per month.


Title: Re: Access Charges from July 1st on all UK netwo
Post by: i_luv_free_calls on July 06, 2015, 11:23:08 PM
I heard this from someone else today. I also heard that some people have been offered this add-on for as little as £2.50 per month.

I am one of them with unlimited 08 add on for £3/month (inc VAT)  :)


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on July 07, 2015, 02:34:55 AM
It's back showing as 45p/min on o2 from August 17th instead.
http://www.o2.co.uk/help/everything-else/service-numbers


Title: Re: Access Charges from July 1st on all UK networks
Post by: androidfan on July 08, 2015, 02:10:43 PM
Vodafone update:

I received a letter from Vodafone today with 2 important bits of news;

Access charges to call 08 numbers will increase to 37.5p from 10th August 2015 (business contracts)

Secondly, I noticed the following wording;
"Rest assured these charges wont affect your monthly bill unless you exceed your allowance. If you dont have a monthly allowance, these new prices will be be your standard charges".

Now I have the original onenet express tariff which had inclusive calls to all 08 numbers...so based on the above wording, I should continue to benefit from these free calls. However Vodafone have been charging me for 08 calls from 1st July!!

Maybe I can fight this out


Title: Re: Access Charges from July 1st on all UK networks
Post by: androidfan on July 08, 2015, 03:36:53 PM
Anyone who has been affected by the 08 number change can cancel their contract on Vodafone with no early termination charges if their bills will increase more than 10% due to the new changes. Vodafone CS has an online tool to check eligibility but unfortuntely it doesnt really work because I know that i make a high volume of calls that will take me over the 10% but they said I wasnt eligible so i need to email my itemised calls of 08 numbers to prove this.



Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on July 08, 2015, 04:41:57 PM
Ive got the same tariff but Im getting mixed feedback on this (even though ive been charged on my bill). I should be getting some kind of final confirmation today. What were you told and by who?

Apologies for delay, but more info.. unbilled charges are showing, however I've been informed that this should be corrected once you have been billed (need to wait and see) if not will credit back/try to sort it, was callback from someone higher up confirmed with Onenet team.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on July 08, 2015, 04:49:35 PM
Vodafone update:

I received a letter from Vodafone today with 2 important bits of news;

Access charges to call 08 numbers will increase to 37.5p from 10th August 2015 (business contracts)

Secondly, I noticed the following wording;
"Rest assured these charges wont affect your monthly bill unless you exceed your allowance. If you dont have a monthly allowance, these new prices will be be your standard charges".

Now I have the original onenet express tariff which had inclusive calls to all 08 numbers...so based on the above wording, I should continue to benefit from these free calls. However Vodafone have been charging me for 08 calls from 1st July!!

Maybe I can fight this out

I also saw this and maybe a chance things could stay as they are!


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on July 08, 2015, 05:42:07 PM
Been a little disappointed to see speed/interest on the take-up of new 0845/0870 services and/or lack of rate updates, e.g. TelNG/PreDial/QXDial the latter finally having something now, appreciate all takes time however still see smallest of changes outstanding, those access/top-up numbers I have tried so far being FOC on BT! (ATM)


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on July 08, 2015, 07:06:51 PM
I have to agree with you there Dan, I was expecting opportunities to be jumped on quite quickly.

I do know that Mikael has something up his sleeve!


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on July 08, 2015, 10:20:04 PM
Same.. mind boggles why providers would hang around, I think they have it better then last time just now particularly with 0870, given the crazy inclusive 0870/0845 deals still available and those likely enough to be on previous deals. I suppose it needs time for them to adjust with new pricing/bit of a headache I guess!


Title: Re: Access Charges from July 1st on all UK networks
Post by: androidfan on July 08, 2015, 11:19:46 PM
I think eventually all the telcos will gradually remove 08 calls from their inclusive allowances. I signed up for Vonage a few days ago because they offered free calls to 08 numbers and ive checked my account today and they have removed the free 08 calls and are now charging 9.5p access charge.

I just think its a matter of time before everyone else catches up.


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on July 08, 2015, 11:40:56 PM
Same.. mind boggles why providers would hang around, I think they have it better then last time just now particularly with 0870, given the crazy inclusive 0870/0845 deals still available and those likely enough to be on previous deals. I suppose it needs time for them to adjust with new pricing/bit of a headache I guess!


Who is providing "crazy" inclusive 0870/0845 deals? Most of the landline providers I know have removed them from free bundles, not in all cases though.


Title: Re: Access Charges from July 1st on all UK networks
Post by: BJ on July 09, 2015, 06:16:05 PM
I think eventually all the telcos will gradually remove 08 calls from their inclusive allowances. I signed up for Vonage a few days ago because they offered free calls to 08 numbers and ive checked my account today and they have removed the free 08 calls and are now charging 9.5p access charge.

I just think its a matter of time before everyone else catches up.

They cant charge you for freephone calls. They are Free full stop. The 9.5p access charge is for 084/087 calls.

Go to:
[Vonage don't want links from other sites like this. They believe it causes them problems]

and click on UK Calls and your see  "This does not affect calls to 0800 and 0808 numbers, which are still free from the Vonage service."



Title: Re: Access Charges from July 1st on all UK networks
Post by: BJ on July 09, 2015, 06:25:14 PM
Who is providing "crazy" inclusive 0870/0845 deals? Most of the landline providers I know have removed them from free bundles, not in all cases though.

How about Virgin Mobile for starters who include  084 and 087 calls from £10 a month 30 day sim only

http://store.virginmedia.com/virgin-media-mobile/sim-only/pay-monthly-sim.html?b...


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on July 09, 2015, 06:45:34 PM
How about Virgin Mobile for starters who include  084 and 087 calls from £10 a month 30 day sim only

http://store.virginmedia.com/virgin-media-mobile/sim-only/pay-monthly-sim.html?b...

Try are also too quick to close your account when they see suspicious activities.


Title: Re: Access Charges from July 1st on all UK networks
Post by: BJ on July 09, 2015, 06:54:17 PM
Try are also too quick to close your account when they see suspicious activities.

Simple dont carry out anything suspicious.Ha Ha. ;D


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on July 09, 2015, 06:56:53 PM
Simple dont carry out anything suspicious.Ha Ha. ;D

It can't be helped :-)


Title: Re: Access Charges from July 1st on all UK networks
Post by: BJ on July 09, 2015, 06:59:06 PM
O2 removed the reference that their access charge will increase from 25p to 45p from 15/8/15

They have now replaced it saying increase will take place from 17/8/15.


See: http://www.o2.co.uk/help/everything-else/service-numbers


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on July 09, 2015, 07:02:49 PM
How about Virgin Mobile for starters who include  084 and 087 calls from £10 a month 30 day sim only

http://store.virginmedia.com/virgin-media-mobile/sim-only/pay-monthly-sim.html?b...

Is it inclusive of access charge?


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on July 09, 2015, 07:05:10 PM
Is it inclusive of access charge?

EDIT: Scrap that question. They are inclusive.


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on July 09, 2015, 07:09:27 PM
It can't be helped :-)

If you use it for contacting friends and family abroad rather than generating cashback, I can't imagine it would be a problem!


Title: Re: Access Charges from July 1st on all UK networks
Post by: i_luv_free_calls on July 10, 2015, 11:15:42 AM
Precisely, in the past it was advertised as allowing calls to 0845 and 0870 numbers. Now it is says 084 and 087, so I assume Vodafone now include 0844, 0871, 0872 as well! I shall do some testing to find out.

How do I check my remaiming allowances for 08 calls? I can't see any info on the app or on their website. To top it up I have just been informed my a Vodafone advisor that there is no such option to check 08 allowances and I will need to keep an eye on my call log..Really?


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on July 10, 2015, 12:07:05 PM
Who is providing "crazy" inclusive 0870/0845 deals? Most of the landline providers I know have removed them from free bundles, not in all cases though.

BJ answered what I had in mind, all I would of added was.. offering that sort of deal post 1st July  :o


Title: Re: Access Charges from July 1st on all UK networks
Post by: Mikael on July 10, 2015, 02:36:58 PM
Just for information, I have announced a new service on a new board in the forum which will allow people to use inclusive 0870 calls for many destinations.

http://www.foneforum.co.uk/index.php/topic,2974.msg28932.html#new


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on July 11, 2015, 03:59:04 PM
How long before all the main networks do the same, I wonder?

It's also interesting to see that ASDA Mobile is actually going to charge less than all but one of the landline networks. I don't think The Peoples Operator has announced their access charge yet but along with ASDA Mobile they are looking to be good value for money for general low-medium usage.

Just thought I would update that The Peoples Operator has the cheapest access charge of all networks at 5ppm.


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on July 11, 2015, 03:59:49 PM
Also Lebara have fixed their access charge http://www.lebara.co.uk/uk-calling.


Title: Re: Access Charges from July 1st on all UK networks
Post by: whereruuk on July 12, 2015, 05:33:36 AM
Any update about Vodafone onenet express tariff.


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on July 13, 2015, 11:04:30 AM

I've just noticed that Vectone (an MVNO on EE) still has old pricing in place for service numbers and according to some tests I made yesterday are still charging 18p per minute for 0800/0808 numbers even though their online price list says they will be free.



Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on August 07, 2015, 07:14:16 PM
Any update about Vodafone onenet express tariff.

Chargeable, will be having it looked into.


Title: Re: Access Charges from July 1st on all UK netwo
Post by: psychopomp1 on August 16, 2015, 11:05:35 AM
I have also heard that EE also have an "under the counter" offer of 1000 minutes for £5 or £6. Price seems to vary depending upon who you speak to! You have to call CS and ask for it.

Mikael,

Are you sure EE offer a 1000mins 08 calls add on? I've now called them 5 times over the last week and they say the only package available is for 300 mins.


Title: Re: Access Charges from July 1st on all UK netwo
Post by: delaro on August 17, 2015, 09:40:44 PM
Mikael,

Are you sure EE offer a 1000mins 08 calls add on? I've now called them 5 times over the last week and they say the only package available is for 300 mins.

This add-on is available via invitation from EE only...

dlR


Title: Re: Access Charges from July 1st on all UK networks
Post by: davegr on August 18, 2015, 12:39:05 AM

So perhaps ask them for an invitation? :D


Title: Re: Access Charges from July 1st on all UK networks
Post by: whereruuk on September 05, 2015, 09:25:03 PM
Anyone received the letter from Vodafone about unlimited call to 08 numbers from one net express which has been limited to 300 mins from 1st sep. You can cancel your contact free of charge.


Title: Re: Access Charges from July 1st on all UK networks
Post by: Dan on September 06, 2015, 04:50:15 AM
Anyone received the letter from Vodafone about unlimited call to 08 numbers from one net express which has been limited to 300 mins from 1st sep. You can cancel your contact free of charge.

Interesting development, I can't say I have, pity they waited so long to inform customers & do something, been charging since July so far.


Title: Re: Access Charges from July 1st on all UK netwo
Post by: delaro on November 25, 2015, 07:07:39 PM
Mikael,

Are you sure EE offer a 1000mins 08 calls add on? I've now called them 5 times over the last week and they say the only package available is for 300 mins.

Just to let you know. If 1000 or unlimited minutes bundle isn't available one can always ask for as many as possible £3 / 300 min bundles to be added..

I'll let you you decide if it's worth adding...