Fone Forum

https://www.fizzcall.com/default.aspx ;) ;)

Thank you for your first post azen.        :)

It would be helpful to tell members about the service: it is a new one on me of a service charging per call and not according to time and destination.        :o

It should also be noted that there are excluded numbers, including ALL UK NGN number ranges.        ::)
See here (https://www.fizzcall.com/unsupportednumbers.aspx).

Have you used the service yourself, and do you recommend it to us ?        :-\

blimey, Tom (also known as loki117) has been busy with his spam

Hey Guys,

Thanks for the post above Azen and also mobaholic for fleshing it out a bit.

Andy it's not spam I'm a pretty active forum member. I am actually a forum member in each of those forums with posts > 100 on Expat, Scuk etc when I put my Sig on my username it went through all my old posts and was added, hence the lots of references to it.

If anyone needs anything you can give us a shout on customer.support@Fizzcall.com.

Thanks,

Tom

What a coincidence I mention your name, and then you arrive within minutes; I wonder who tipped you off

I am unsure what to make of the last few posts.        :o

andy, were you suggesting that azen is Tom, and was spamming the forum, or just that Tom is behind azen's post ?        :-\

If the former, I need to point out that azen has been a member here for some considerable time, but has never posted anything ( let alone 'spam' ) before.        ;)
Also, that he made no extravagant claims for the service - indeed he did nothing other than post the URL !        :o

Tom, on the other hand, is a brand new member, of whom I know nothing.  However, he has not hidden his connection, but has offered to handle queries about it.

The whole thread is on the right board, so I would prefer to see discussion about the service per se, rather than allegations flying about members' 'spamming'.  It would be more useful to know of inadequacies in this service - if there are known ones - than about who is connected with it I feel.

The service is based on callback.
What  I would like to know is what happens if you ring someone and nobody answers the call.
You get the callback on your side but there is no answer on the other end or the line is busy. What happens in this case?? Are you charged or not?

I think I commented on Tom/Loki's posts, not azen's. Posts elsewhere might not interest us, and perhaps I shouldn't have mentioned it, but it's interesting to see how the plans have evolved, from May to August:



I do rather wonder at the market research underlying this, as some of the rates look so unprecedented, namely many countries' mobile to mobile calls at (initially a penny a minute or) now 25 pence for up to an hour.

If BT [which appears to be the company's main supplier so far] wholesale rates are that low, why don't they themselves launch some retail products in that range? Plus some other possibilities, for instance, how would a start-up company have contracted lower rates than parts of other national carriers?

On the other hand, perhaps the service is still in special offer mode. Perhaps Tom would kindly tell us whether it is intended to keep all or most remaining destinations in the scheme.

Thanks for the clarifications andy.        :)
Your first point was lost on me, as Tom was neither around here then, nor did you give any reason for replying to azen with comments about Tom / Loki.        :o

The history you quote is interesting, and was unknown to me.

Your final point about BT wholesale rates is extremely interesting, as is the question you raise about a new start up company being viable at such rates.        :)

I only hope that Tom will return and give his own reply to slake our curiosity.        :-\

Evening all,

Andy the reason I was "tipped off" was because of a referral link jumping up on our Google analytics.   :) It really is a great tool. We like to make sure that what is being said is correct to make sure potential customers are not being misled.

Our offering did indeed evolve as our discussion with suppliers did, it's not unusual for a company to change there offering as what they are offered changes. We also thought the fixed price of these calls would be a good unique selling point.

As for BT wholesale prices these are not our only supplier we are using a blend as also discussed in other places. This is how we can bring prices such as we do. If you have any more questions please don't hesitate to let us know.

Sorry I should also have said we have no intention of changing our price or removing any more countries.

Tom

All the best,

Tom

While you are online Tom, I wonder if you would be so kind as to answer the specific question raised by prion ?

TIA.

I think we need someone to try this service and send us feedback on quality.  I have myself signed up for the lowest possible amount, but I don't have someone whom I can call for that long at the moment.

I would post my feedback soon.

Regards
Nik

Sorry completely missed that question in amongst the large posts. If the destination phone is engaged or does not pick up we do not charge.

Tom

We are always happy to hear feedback and suggestions from customers or potential customers so please let us know what you think Nik.

Tom

Many thanks for your courteous and infomative reply Tom.

What if your suppliers do so?

Hi Andy,

Thank you for your question. The likelyhood of all suppliers dropping a specific region without a very good reason such as a war would be unlikely. If our suppliers all dropped a region we would try out best to replace the region via another supplier.

Kind regards,

Tom

Tom.

What sort of access number do you have to call to generate the callback?

Rgds. LVM.

Hi Leigh,

We dont actually have a access number we initiate the call by calling you and then calling your destination, this can be done via our soon via a sms to our system.

kind regards,

Tom

Do they SMS a normal mobile number or a short code?

Both we have / will have a short code and UK longcode. May I ask why is this important to you?

One comes out of inclusive allowances, and one does not

In that case, why not approach your newer suppliers to add all the countries in Africa and elsewhere that are not at war at the moment, but are conventionally cheaper to call than many European mobiles?

I do think you might check some terms and conditions though. And we might like to read yours, when they appear.

Thanks for your feedback on the Short code.

Tom

Hi Andy

There are many other reasons for targeting specific areas including keeping our prices within specific regions and looking at demands in areas which we are targeting however this is beyond the scope of conversations outwith our company. Our T's & C's are indeed being signed off at shall be available on our website for you to view as you should wish. Thanks again for you comments.

Kind regards,

Tom

The strange thing is that the list does not cover some countries (like Israel, Thailand) that have very low termination rates...

We do agree Prion, some of these destinations are cheap but in some instances to service these places we may have had to bring in a further supplier which for the volume of calls we had seen initial apatite for may not have covered our costs, also some countries simply stop VOIP telco's from operating as they are working on a phased approach to introduce the technology.

As a new company we had to pick our product based on the knowledge that we had at the time and as we grow these things could change.

If anyone has any specific questions please email us customer.support@Fizzcall.com we will check back from time to time to see if we can help out with any query.

All the best,

Tom @ Fizzcall

I do not want to make any comments on this service, but I do feel the need to make a comment about the posting 'style' of members.    :o

This is not aimed at any one individual at all, but applies equally to older members (such as andy), and new ones (like Tom), as well as everyone else.

My plea is for all members to stop posting 'nested' quotes.
These are not necessary, and they make reading a post harder to do.    ;)

It wastes a lot of mobaholic's and my own time having to tidy such posts, and it detracts from the reading enjoyment of both guests and members alike.    ???

It is fine to quote the person to whom you are replying - indeed necessary when other posts have intervened before a reply can be made - but PLEASE do not enclose one quote within another, as this clutters up the forum, and makes posts harder to read and follow.

Members' cooperation in this matter will be much appreciated.  Thank you.    :)

Dave.

Fizzcall to cease on the 10th Oct 2008  :(

Important Notice

You may have noticed that today we suspended purchases and sign-ups on the Fizzcall website. This is due to an announcement sent to us today by our main supplier (BT) stating that as of the 10th of October 2008 they will cease to provide the service that we use. This change affects all of their customers, including us.

It is with this disappointing news that we must advise all Fizzcall users that as of the same date - 10th of October 2008 - we will be unable to provide our calling service to any destination. If you have credit on your account, you can still use it until that date; and we will continue to support all our of users until that point.

All the team at Fizzcall are truly sorry about this we do hope to return in the future with a similar offering. We hope you understand that we are just as disappointed as you must be, and we look forward to being able to provide another service to you in the near future.