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Title: No wonder I couldn't connect to O2 customer Service! Post by: ndiqbal on December 24, 2008, 02:20:29 AM Around 22 staff sacked from one call centre last week
O2 sacked around 22 people from one call centre last week, as part of its tougher stance on call centre staff that purposely avoid customer calls. The sackings are mainly due to staff deliberately cutting off angry customers, or making themselves unavailable to receive calls. More info here:- http://www.mobiletoday.co.uk/O2_staff_sacked_from_one_call_centre_for_avoiding_customer_calls.html (http://www.mobiletoday.co.uk/O2_staff_sacked_from_one_call_centre_for_avoiding_customer_calls.html) Title: Re: No wonder I couldn't connect to O2 customer Service! Post by: ash on December 25, 2008, 01:23:23 AM I've always found customer service at O2 (including broadband) reasonably good ! On couple of occasions when I was charged extra for some reason and I complained about it, they politely apologised and adjusted the money in next month's bill.
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