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Author Topic: Sky Increase Call Charges From 1/9/2012  (Read 2040 times)
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BJ
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« on: July 12, 2012, 02:53:21 AM »

"Important changes to Sky Talk Freetime and Unlimited
 

To continue to give you the best service possible, sometimes we need to make updates to our call charges. You'll find details about the changes we're making to our call rates from September below.
 
 
Subscription Price
Sky Talk Freetime subscription remains £0 per month.
 
Sky Talk Unlimited subscription remains £5 per month.
  
 
Effective from 1 September 2012
 

Calls to Sky Call Centres
 Calls to Sky Call Centres remain inclusive at no extra charge at any time for Sky Talk Freetime and Unlimited customers no matter how long the call.
 

Connection Fee
 The connection fee for non-inclusive calls will increase from 12.5p to 13.1p, unless a separate connection fee or minimum fee is specified. Connection fees will not apply to:
 
• Evening and weekend calls for Sky Talk Freetime customers to UK# landlines
 • Unlimited calls at any time for Sky Talk Unlimited customers to UK# landlines and 20 international geographic landline destinations†
 

UK Landline Rates
 The rate for non-inclusive calls to UK landline numbers starting with 01, 02, 03 and 08701 numbers will increase from 7.6p per minute to 7.95p per minute plus a 13.1p connection fee.
 
Inclusive calls last up to an hour. After which the rate for calls to UK landline numbers will increase from 7.6p per minute to 7.95p per minute. Or you can hang up and redial as often as you like. Subject to Acceptable Use Policy.
 

UK Mobile call rates - Talk Unlimited only
 Call rates to UK Mobiles with our Talk Unlimited call plan will increase from 10.21p per minute to 12.77p per minute during the daytime, and during the evening from 6.12p per minute to 7.66p per minute. If you’re a Sky Talk Freetime customer, these changes will not affect you.
 

Calls to the Channel Islands
 Calls to the Channel Islands are charged at separate rates to the rest of the UK. Call rates to the Channel Islands will increase from 7.6p per minute to 7.95p per minute during the daytime, from 1.48p per minute to 2.08p per minute during the evening, and from 1.02p per minute to 1.38p per minute at the weekend.
 

International Landline and Mobile call rates
 These will increase on 1 September. Details of all our Sky Talk call rates to international numbers can be found in the Sky Talk Tariff Guide - Freetime and Unlimited.
 
If you frequently make calls to international landlines you may be better off on our Sky Talk Unlimited package which includes unlimited calls of up to 1 hour to 20 popular international geographic landline destinations†.
 
UK non-geographic number call rates
 On 1 September some of our call rates to UK non-geographic numbers will be changing (e.g. 07 & 09 numbers and directory enquiry services). Details of all our Sky Talk call rates to non-geographic numbers can be found in the Sky Talk Tariff Guide - Freetime and Unlimited.
 
Call features with Sky Talk Line Rental
 We are also making some changes to the one-off set-up prices of some of our call feature services. From 1 September, the pay per use prices of six of our call feature services will change:
 • 1471 - Return call service (dialling 1471 then press 3 to return the call) will change from 16.5p to 17.7p per use
 • 1571 - Return call service (dialling 1571 then press 0 to return the call) will change from 16.5p to 17.7p per use
 • Ring Back service will change from 35p to 38.5p per use
 • Reminder call service will change from 35p to 38.55p per use
 • Three-way Calling service will change from 65p to 69p per use
 • Text (sending a text message from a text enabled phone to fixed or mobile numbers in the UK) will change from 10p to 10.5p per use.
 If you currently subscribe to any of these features on a monthly basis, then the pay per use prices above will not affect you.
  
 
If you are a Sky Talk Unlimited customer and you are not happy with the changes set out above, you may cancel Sky Talk without charge. Further details on how to do this are set out in your Sky Talk terms and conditions "
 



Source :  http://www.sky.com/shop/terms-conditions/talk/code-of-practice/tariff-guide/
« Last Edit: July 12, 2012, 02:58:23 AM by BJ » Logged
davegr
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« Reply #1 on: July 12, 2012, 08:48:07 AM »

I don't know what else to say except what a rip-off.
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