I have heard of 2 developments on BT in the past 24 hours.
The 'good news' is that BT is bringing call centre jobs back from India, where difficulty in communicating cross culturally has driven many customers away.
See:-
TheRegister.
The far less palatable news is that BT's daytime telephone call charges are to rise by 17% as well - to pay for the return perhaps? See:-
this.
There is a post by BigJohn on telecomforum saying that "The daytime call goes up to 5.25p, while the set-up charge rises to 9.05p for chargeable calls."
( I am using a network PC whose firewall won't allow me to open the daily Mail link, so I cannot confirm some of the figures given above, which were taken from posts made elsewhere. )
